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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9960 topics in this forum

  1. [Solved] Ftp Log In / Email

    By j3shika,
    • 4 replies
    • 944 views

  2. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 463 views

  3. [Solved] Require Another Shared Ip In China

    By ray2012bbs,
    • 1 reply
    • 419 views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 463 views

  5. [Solved] Microsoft Live Domains Dns/mx Settings Does Not Propagate After 3 Days :/

    By yami,   
    • 7 replies
    • 1.5k views

  6. [Solved] Cpanel Password Reset Not Working

    By Rupal,
    • 2 replies
    • 702 views

  7. [Solved] Reset Password Not Working

    By luigi52,
    • 5 replies
    • 758 views

  8. [Solved] Ip: 216.218.192.170 Cannot Be Accessed From China

    By rich8888,
    • 1 reply
    • 514 views

  9. [Solved] Cannot Send Or Receive Mail

    By jbirdweb,   
    • 1 reply
    • 968 views

  10. [Solved] Virus Detected

    By ExtremeGaming,
    • 0 replies
    • 848 views

  11. [Solved] Cpanel License Activiation

    By nhalan,   
    • 0 replies
    • 735 views

  12. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 485 views

  13. [Solved] 216.218.192.170 Is Blocked In China?

    By tehon,
    • 2 replies
    • 560 views

  14. [Solved] Can't Add Addon Domain

    By crthell,   
    • 2 replies
    • 1.7k views

  15. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 470 views
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