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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,547 topics in this forum

  1. [Solved] Can't Login

    By jvesperman2014,   
    • 1 reply
    • 733 views

  2. [Solved] Unable to Login

    By bigbaer,
    • 2 replies
    • 949 views

  3. [Solved] Fraudulent Domain - Ubabengroup.com

    By Murray,
    • 0 replies
    • 672 views

  4. [Solved] Can Not Access My Domain

    By ndimserver,
    • 4 replies
    • 1k views

  5. [Solved] Area51 Accounts

    By Ice IT Support,
    • 0 replies
    • 458 views

  6. [Solved] Can't Register To Heliohost

    By jbalzargrounds,
    • 2 replies
    • 927 views

  7. [Solved] Tomcat

    By intent,
    • 0 replies
    • 505 views

  8. [Solved] Migrating From Johnny To Stevie Error

    By Acren,
    • 0 replies
    • 431 views

  9. [Solved] Unable To Connect To Cpanel

    By aikido,
    • 0 replies
    • 387 views

  10. [Solved] Site Down

    By Pasarel,
    • 4 replies
    • 1.6k views

  11. [Solved] Stevie Is Still Having Problems: My Site Is 404 Not Found

    By tomascivinod,   
    • 3 replies
    • 898 views

  12. [Solved] My Site Is Down With Message"heliohost Account Queued"

    By latestnewsheadline,
    • 6 replies
    • 1.5k views

  13. [Solved] Account Queued (just Turned On Did Nothing)

    By bhadley,
    • 3 replies
    • 1.1k views

  14. [Solved] Can't Renew Account: Torels

    By torels2,   
    • 4 replies
    • 1.1k views

  15. [Solved] Site Wont Work... Again

    By S1mpleman,
    • 3 replies
    • 947 views
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