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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,733 topics in this forum

  1. Site queued acidentally after add a new add-on domail

    By Hieu Le Trung,
    • 3 replies
    • 653 views

  2. [SOLVED] Account Queued Page

    By noatakzak,
    • 1 reply
    • 683 views

  3. Cannot Display Webpage

    By milktogo,
    • 8 replies
    • 1.5k views

  4. ns2.heliohost.org not resolving properly

    By xstaci,
    • 1 reply
    • 1.2k views

  5. [SOLVED] PHPSESSID problems and SMF forum

    By 965mods,
    • 2 replies
    • 2k views

  6. Internal Server Error and Cannot Display Page errors

    By miltonreck,
    • 4 replies
    • 958 views

  7. [SOLVED] Cannot reset password for cpanel

    By MALDATA2,
    • 3 replies
    • 622 views

  8. [SOLVED] Internal Server Error

    By milktogo,
    • 6 replies
    • 1.7k views

  9. [SOLVED] Connection problems / Internal server error

    By Derpy Hooves,
    • 1 reply
    • 745 views

  10. [SOLVED] Server Move Request

    By Ali Cem Başer,
    • 1 reply
    • 505 views

  11. [SOLVED] we're sorry, but an error was encountered during signup

    By isfaucon,
    • 11 replies
    • 1.7k views

  12. [SOLVED] Cannot access my site (again) 1 2

    By sioui4u,
    • 19 replies
    • 2.8k views

  13. [SOLVED] An error was encountered during signup

    By Amy,
    • 6 replies
    • 1k views

  14. [SOLVED] fraudulent site on your network

    By lsmithtrenton,
    • 1 reply
    • 645 views

  15. [SOLVED] Still In Deletion Queue

    By Blu_Haze,
    • 3 replies
    • 857 views
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