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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,362 topics in this forum

  1. Problems with FTP

    By Incidense,
    • 11 replies
    • 2.8k views

  2. Delete account, I can't access with gmail address

    By garesu,
    • 3 replies
    • 717 views

  3. FTP login problems

    By mrscottm,
    • 2 replies
    • 827 views

  4. Secondary Dns Help 1 2

    By stergos,
    • 17 replies
    • 4.4k views

  5. 500 Internal Server Error

    By tristan,
    • 1 reply
    • 567 views

  6. Heliohost account queued-- for the second time, now on third day

    By Richardgvr,
    • 2 replies
    • 785 views

  7. Internal Server Error

    By skyvpn,
    • 1 reply
    • 899 views

  8. HELIOHOST ACCOUNT QUEUED again :(

    By Rishi,
    • 5 replies
    • 1.9k views

  9. Stevie and Jhonny

    By arfath khan,
    • 7 replies
    • 1.6k views

  10. site off the air

    By stronda,
    • 2 replies
    • 1.2k views

  11. Unable to login to cpanel

    By Rishi,
    • 1 reply
    • 1.2k views

  12. Server seems to be down?

    By Deathmax,
    • 5 replies
    • 1.2k views

  13. FTP login

    By Fred_,
    • 3 replies
    • 1.4k views

  14. Server change

    By Ntsite,
    • 1 reply
    • 701 views

  15. Two Accounts at the same time

    By Reza Torabi,
    • 4 replies
    • 1.1k views
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