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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,122 topics in this forum

  1. [Solved] Johnny Problems, Down?

    By Ermu,   
    • 2 replies
    • 1.7k views

  2. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 434 views

  3. [Solved] Stevie Is Down

    By MrMilco,
    • 2 replies
    • 526 views

  4. [Solved] Http Status 404 - /

    By oxymoron,
    • 1 reply
    • 440 views

  5. [Solved] Can't Access Mail. Server Responds With Wrong Username/password.

    By SLTProductions,
    • 3 replies
    • 922 views

  6. [Solved] Cannot Access My Site Innov8.heliohost.org

    By norencet,   
    • 1 reply
    • 1k views

  7. [Solved] Ip Is Blocked By Gfw

    By yoga,
    • 0 replies
    • 342 views

  8. [Solved] My Website Seems To Be Down

    By django2,
    • 0 replies
    • 329 views

  9. [Inactive] Signup Didn't Work?

    By forrestt,
    • 3 replies
    • 689 views

  10. [Solved] Johnny Ftp Broken

    By Jimbo1qaz,   
    • 5 replies
    • 1.3k views

  11. [Solved] Webdisk Problems

    By Jimbo1qaz,   
    • 0 replies
    • 946 views

  12. [Solved] Co.cc Not Working

    By titan,
    • 0 replies
    • 362 views

  13. [Solved] 503 - Joomla

    By h3xacore,
    • 0 replies
    • 661 views

  14. [Solved] Java Availability

    By nikor,
    • 1 reply
    • 537 views

  15. [Solved] Johnny Is Down

    By BobCat,   
    • 0 replies
    • 527 views
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