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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,654 topics in this forum

  1. [Solved] Require Another Shared Ip In China

    By ray2012bbs,
    • 1 reply
    • 358 views

  2. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 404 views

  3. [Solved] Microsoft Live Domains Dns/mx Settings Does Not Propagate After 3 Days :/

    By yami,   
    • 7 replies
    • 1.3k views

  4. [Solved] Cpanel Password Reset Not Working

    By Rupal,
    • 2 replies
    • 607 views

  5. [Solved] Reset Password Not Working

    By luigi52,
    • 5 replies
    • 641 views

  6. [Solved] Ip: 216.218.192.170 Cannot Be Accessed From China

    By rich8888,
    • 1 reply
    • 456 views

  7. [Solved] Cannot Send Or Receive Mail

    By jbirdweb,   
    • 1 reply
    • 890 views

  8. [Solved] Virus Detected

    By ExtremeGaming,
    • 0 replies
    • 782 views

  9. [Solved] Cpanel License Activiation

    By nhalan,   
    • 0 replies
    • 676 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 433 views

  11. [Solved] 216.218.192.170 Is Blocked In China?

    By tehon,
    • 2 replies
    • 495 views

  12. [Solved] Can't Add Addon Domain

    By crthell,   
    • 2 replies
    • 1.6k views

  13. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 413 views

  14. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 413 views

  15. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 406 views
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