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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,279 topics in this forum

  1. [Solved] Exceeded The Max Emails Per Hour (1) Allowed

    By condell,   
    • 9 replies
    • 1.2k views

  2. [Inactive] One Account On Johnny And One On Stevie

    By paladox2,
    • 4 replies
    • 624 views

  3. [Solved] An Issue With A Customer

    By FutileFreedom,
    • 2 replies
    • 445 views

  4. [Solved] Access On Two Accounts From Same Ip Address

    By kyoushuu,
    • 2 replies
    • 600 views

  5. [Inactive] Confirming Payment For Stevie Ssl Account

    By skullys,
    • 1 reply
    • 355 views

  6. [Solved] Timthumb Problems

    By andresmu,
    • 0 replies
    • 227 views

  7. [Solved] I Have Trouble Creating Johnny Account

    By lujitao,
    • 2 replies
    • 545 views

  8. [Solved] Brute Force Protection Activated

    By ATTO,
    • 4 replies
    • 547 views

  9. [Solved] The Document Root Of A Wildcard Subdomain Did Not Really Update

    By mbdungo,   
    • 1 reply
    • 1.4k views

  10. [Solved] Johnny Account Sign-Up Failure

    By D707,
    • 1 reply
    • 474 views

  11. [Solved] Stevie Cpanel License

    By plstudio,   
    • 4 replies
    • 771 views

  12. [Solved] Internal Server Error

    By mame,   
    • 2 replies
    • 1k views

  13. Reminder About The Username "sowhale" And My Username

    By mbdungo,   
    • 2 replies
    • 1.2k views

  14. [Solved] An Additional Account On Johnny Server

    By sklmteacher,
    • 4 replies
    • 639 views

  15. [Solved] Password Change

    By vjcolt,   
    • 4 replies
    • 1.1k views
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