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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,471 topics in this forum

  1. [Solved] Change My Helionet Username

    By Guest Arcanck,
    • 1 reply
    • 374 views

  2. Sorry, A Dns Entry For Xxx.xx Already Exists Problem

    By ngyukang,
    • 2 replies
    • 647 views

  3. [Solved] Account Deletion

    By ngyukang,
    • 2 replies
    • 607 views

  4. [Solved] Mysql Database Access Denied

    By Tex Killer,
    • 4 replies
    • 541 views

  5. Release My Ip In Firewall Hosting

    By hobbehot,
    • 3 replies
    • 517 views

  6. [Solved] Cpanel Login Problems

    By janisek,   
    • 2 replies
    • 957 views

  7. Failing To Upload And Restore Joomla Website Content :c3.mw

    By jddalo,   
    • 5 replies
    • 811 views

  8. [Solved] Smtp Outgoing Mail Problem

    By draftlot,   
    • 2 replies
    • 1.8k views

  9. Home Page Unavailable

    By aaranaz,
    • 1 reply
    • 418 views

  10. [Solved] Not Receiving Password Reset Mail

    By oddi,
    • 4 replies
    • 954 views

  11. [Solved] Cpanel Unable To Login Thanks To Useless Password Reset

    By NeoSniperkiller,   
    • 2 replies
    • 1.3k views

  12. How To Change Value Of Max_Connections In Mysql Database

    By Kingpin007,
    • 3 replies
    • 1.2k views

  13. I Want To Move From Jonny To Stevie

    By Kingpin007,
    • 3 replies
    • 912 views

  14. [Solved] Cannot Log-In, Getting "the Login Is Invalid"

    By Sadra112,   
    • 6 replies
    • 2.2k views

  15. Squirrelmail Is Not Working I Guess

    By Dtc,
    • 0 replies
    • 341 views
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