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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. Stevie - My Ip Is Blocked

    By Blazeweb,
    • 0 replies
    • 552 views

  2. I Cannot Log In To My Cpanel

    By heliomem,   
    • 3 replies
    • 1.1k views

  3. [Solved] Stevie No Ftp Access

    By Blazeweb,
    • 3 replies
    • 865 views

  4. [522] Server Timed Out

    By uzair,
    • 1 reply
    • 942 views
    • Guest
    • Guest

  5. [Req] Paper Latern Theme For Cpanel Johonny Server Please Activate It

    By uzair,
    • 1 reply
    • 795 views

  6. Can't Reset Cpanel Password

    By Eshkation,   
    • 0 replies
    • 680 views

  7. Johnny Down

    By RatDb,   
    • 11 replies
    • 3.7k views

  8. [Solved] Help To Reset Cpanel Password

    By obodo69,
    • 2 replies
    • 885 views

  9. [Solved] Main Domain Name Change Request

    By zxh057,
    • 1 reply
    • 617 views

  10. Ssl Activate

    By jehurodrig,
    • 1 reply
    • 911 views

  11. [Solved] How To Change My Username?

    By KirTolm,
    • 2 replies
    • 903 views

  12. [Solved] Forgot Password And Confirmation Code Does Not Work

    By pyepez,   
    • 4 replies
    • 2.1k views

  13. [Solved] Dns Record Already Exists

    By stcyrly,   
    • 4 replies
    • 1.5k views

  14. [Solved] Cpanel Password Error

    By KGIII,   
    • 9 replies
    • 2.4k views

  15. [Solved] Shell Access Contect Support

    By Kakarot,
    • 1 reply
    • 733 views
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