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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,202 topics in this forum

  1. [Solved] Invalid Login To Cpanel

    By amitseth,
    • 1 reply
    • 569 views

  2. Hstore Request

    By esusanto,   
    • 1 reply
    • 695 views

  3. [Solved] Internal Server Error For Php

    By susy79,   
    • 2 replies
    • 1.4k views

  4. [Solved] My Site's Gone Bananas

    By Vordar,
    • 2 replies
    • 616 views

  5. [Solved] Main Domain Change Issues

    By war,
    • 7 replies
    • 1.2k views

  6. [Solved]Website Randomly Went "err_Name_Resolution_Failed"

    By vocreate,
    • 1 reply
    • 829 views

  7. [Solved] Question About Stevie Maintenance

    By paladox2014,
    • 2 replies
    • 631 views

  8. [Solved] Parked Domain Not Working, Points To Helionet.org

    By joann,
    • 1 reply
    • 590 views

  9. [Solved] Having Trouble Changing Domain

    By Vordar,
    • 2 replies
    • 640 views

  10. [Solved] Addon Domain Already Exists Mrobo

    By mrobo,
    • 8 replies
    • 1.5k views

  11. [Solved] Use Cloudlinux On Stevie And Johnny

    By paladox2014,
    • 3 replies
    • 742 views

  12. [Solved] Someone Have Hacked My Site Or There Must Be Host Problem

    By mrobo,
    • 1 reply
    • 748 views

  13. Max_User_Connections Error

    By paladox2014,
    • 0 replies
    • 378 views

  14. [Solved] Https://heliohost.org/ = Your Connection Is Not Secure

    By mrobo,   
    • 4 replies
    • 2.1k views

  15. [Solved] Problems Accessing The Cpanel And Website

    By lneo,
    • 6 replies
    • 1.1k views
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