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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. [Solved] Blocked Ip

    By bix,
    • 1 reply
    • 565 views

  2. Multibyte String Php Extension

    By MrAlicard,
    • 2 replies
    • 984 views

  3. Unable To Login Cpanel In Tommy 1 2

    By sagnik,
    • 26 replies
    • 5k views

  4. [Solved] Unblock Ip Please.

    By drifttwo,
    • 6 replies
    • 828 views

  5. Can't Acess My Subdomains

    By hrce.tk,   
    • 2 replies
    • 918 views

  6. [Solved] Java Is Enabled, But I Can't Run Jsp Page

    By vaninf,
    • 3 replies
    • 862 views

  7. [Solved] My Ip Is Block Due To Wrong Sftp Passwords

    By orange3,
    • 1 reply
    • 725 views

  8. Tommy Registration Never Opens

    By Amoss,   
    • 2 replies
    • 1.2k views

  9. Can't Access My Primary Domain Via Browser

    By baz2222,
    • 2 replies
    • 899 views

  10. [Solved] War Deployment

    By kumarank,   
    • 1 reply
    • 891 views

  11. Account Gets Suspended Without Proper Reason

    By mlex,   
    • 11 replies
    • 2k views

  12. [Solved] Can't Access Main Domain And 1 Addon Domain

    By alexrym,
    • 9 replies
    • 1.4k views

  13. [Solved] Ip Blocked

    By lswkyo79,
    • 1 reply
    • 593 views

  14. [Solved] Resource Not Found

    By rohanawaw,
    • 3 replies
    • 820 views

  15. Ip Blocked (?)

    By MauroF,
    • 3 replies
    • 821 views
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