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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. Error creating alias

    By zaddiq,   
    • 2 replies
    • 848 views

  2. [Solved] import to PostgreSQL

    By walter21,   
    • 14 replies
    • 3k views

  3. [Solved] PHP short open tags no longer working on Tommy

    By n747mm,
    • 2 replies
    • 807 views

  4. [Solved] Account inaccessible

    By dudakaos,
    • 1 reply
    • 585 views

  5. Delete my Name

    By zaddiq,
    • 4 replies
    • 925 views

  6. [Solved] Account move request

    By zixandan,
    • 2 replies
    • 560 views

  7. [Solved] Request for deploy

    By softlab,   
    • 1 reply
    • 996 views

  8. [Solved] Request for deploy

    By softlab,   
    • 1 reply
    • 1.2k views

  9. [Solved] Delay in changing the main domain

    By suror,
    • 4 replies
    • 970 views

  10. [Solved] Request additional emails per day

    By csalem,
    • 9 replies
    • 1.2k views

  11. [Solved] 404 Error

    By panamajuul,
    • 2 replies
    • 606 views

  12. [Solved] Can't use Python2.7 on Johnny Server

    By lachie07,   
    • 5 replies
    • 1.3k views

  13. [Solved] Account archived

    By dannpag,   
    • 4 replies
    • 751 views

  14. [Solved] Dommain not updated

    By csalem,
    • 2 replies
    • 710 views

  15. [Solved] Request for deploy

    By softlab,   
    • 1 reply
    • 1.1k views
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