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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. Cannot Create Add On Domain

    By hoebbiet,   
    • 1 reply
    • 831 views

  2. [Solved] Remote postgresql

    By straypyr,
    • 3 replies
    • 731 views

  3. [Solved] Remote Postgres Access

    By gemarica,
    • 3 replies
    • 925 views

  4. Deploy Request

    By mahesh55,
    • 1 reply
    • 659 views

  5. Unable to update SSL certificate - Syntax error in install script

    By gawmonster,
    • 1 reply
    • 864 views

  6. [Solved] Another Domain Issue

    By gaming,
    • 1 reply
    • 787 views

  7. Unable to add SSL Cert. for addon domains

    By suror,
    • 13 replies
    • 2.3k views

  8. [Solved] Deploy servlet

    By crn,
    • 1 reply
    • 693 views

  9. Domain Name Setup

    By gaming,
    • 2 replies
    • 959 views

  10. [Solved] Move 2 Production, pls

    By thmuelle,
    • 2 replies
    • 743 views

  11. Need help to replicate local mysql server with my heliohost mysql server

    By sagnik,
    • 7 replies
    • 1.3k views

  12. [Solved] account queued

    By Guest timwijma,
    • 7 replies
    • 998 views

  13. Cannot install a SSL certificate on my domain

    By suror,
    • 1 reply
    • 702 views

  14. [Solved] Account move request

    By zoeren,
    • 2 replies
    • 658 views

  15. [Solved] Request for deploy

    By softlab,   
    • 1 reply
    • 1k views
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