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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,544 topics in this forum

  1. [Solved] Main Domain Change Issues

    By war,
    • 7 replies
    • 1.1k views

  2. [Solved] My Site's Gone Bananas

    By Vordar,
    • 2 replies
    • 487 views

  3. [Solved]Website Randomly Went "err_Name_Resolution_Failed"

    By vocreate,
    • 1 reply
    • 710 views

  4. [Solved] Question About Stevie Maintenance

    By paladox2014,
    • 2 replies
    • 508 views

  5. [Solved] Parked Domain Not Working, Points To Helionet.org

    By joann,
    • 1 reply
    • 491 views

  6. Hstore Request

    By esusanto,   
    • 1 reply
    • 570 views

  7. [Solved] Having Trouble Changing Domain

    By Vordar,
    • 2 replies
    • 521 views

  8. [Solved] Someone Have Hacked My Site Or There Must Be Host Problem

    By mrobo,
    • 1 reply
    • 641 views

  9. [Solved] Use Cloudlinux On Stevie And Johnny

    By paladox2014,
    • 3 replies
    • 594 views

  10. [Solved] Addon Domain Already Exists Mrobo

    By mrobo,
    • 8 replies
    • 1.2k views

  11. Max_User_Connections Error

    By paladox2014,
    • 0 replies
    • 276 views

  12. [Solved] Https://heliohost.org/ = Your Connection Is Not Secure

    By mrobo,   
    • 4 replies
    • 1.9k views

  13. [Solved] Problems Accessing The Cpanel And Website

    By lneo,
    • 6 replies
    • 886 views

  14. Sql Database Restore

    By battyanyi,
    • 0 replies
    • 306 views

  15. [Solved] Unable To Access Page And Cpanel

    By Guest Marko30,
    • 2 replies
    • 346 views
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