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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,743 topics in this forum

  1. Using Mydot.tk Only Works With Dot In The End Hstatsx.tk./

    By narugo3,
    • 7 replies
    • 1.2k views

  2. Reset Password Not Working

    By teutoburgo,
    • 1 reply
    • 534 views

  3. Account On Johnny

    By aigarspl,
    • 1 reply
    • 480 views

  4. How To Get 1000 Mb Disk Space By Validating My Email

    By teetwist1,
    • 1 reply
    • 367 views

  5. How To Change Account Password

    By bdistler,
    • 1 reply
    • 335 views

  6. Cpanel - Error 500,

    By ovt00,
    • 3 replies
    • 920 views

  7. [Solved] Forum Throwing A Bunch Of Errors After Downtime

    By Nimb,
    • 3 replies
    • 663 views

  8. Suspended: Hh_Lara

    By clara,   
    • 1 reply
    • 1.2k views

  9. Stivie?

    By interimq2,
    • 6 replies
    • 929 views

  10. Server Off-Line

    By mqvida,
    • 2 replies
    • 1.2k views

  11. Could Not Connect To Stevie.heliohost.org:2082

    By riteshmc2,
    • 1 reply
    • 553 views

  12. My Server "stevie" Is Down Again

    By bdistler,
    • 1 reply
    • 518 views

  13. [Solved] Database Error For Simple Machines

    By Nimb,
    • 3 replies
    • 1.1k views

  14. [Solved] Server Stevie - Webmail Database Error

    By bdistler,
    • 2 replies
    • 540 views

  15. [Solved] Cannot Login

    By dave911,
    • 8 replies
    • 1.6k views
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