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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. [Solved] Forum Throwing A Bunch Of Errors After Downtime

    By Nimb,
    • 3 replies
    • 635 views

  2. Suspended: Hh_Lara

    By clara,   
    • 1 reply
    • 1.1k views

  3. Stivie?

    By interimq2,
    • 6 replies
    • 892 views

  4. Server Off-Line

    By mqvida,
    • 2 replies
    • 1.2k views

  5. Could Not Connect To Stevie.heliohost.org:2082

    By riteshmc2,
    • 1 reply
    • 537 views

  6. My Server "stevie" Is Down Again

    By bdistler,
    • 1 reply
    • 490 views

  7. [Solved] Database Error For Simple Machines

    By Nimb,
    • 3 replies
    • 1k views

  8. [Solved] Server Stevie - Webmail Database Error

    By bdistler,
    • 2 replies
    • 513 views

  9. [Solved] Cannot Login

    By dave911,
    • 8 replies
    • 1.5k views

  10. [Solved] Cant Run Php On Server

    By ominitric,   
    • 1 reply
    • 674 views

  11. Account Closure Request

    By jplib,   
    • 4 replies
    • 1k views

  12. Php Version Change Request

    By jplib,   
    • 3 replies
    • 1.6k views

  13. Help For Main Domain Change

    By pixelbox,
    • 1 reply
    • 370 views

  14. Mysql Database Type Inquiry

    By jplib,   
    • 1 reply
    • 1.5k views

  15. Server Off The Air

    By SMS,
    • 1 reply
    • 557 views
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