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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,495 topics in this forum

  1. Unable To Move Account From Johnny To Stevie

    By eteina2,
    • 5 replies
    • 915 views

  2. Can't Delete Johnny Account

    By Ultie0,
    • 1 reply
    • 441 views

  3. Account Reset

    By Guest Marko30,
    • 13 replies
    • 696 views

  4. Failed Login To Phpmyadmin (Stevie)

    By andrew57,
    • 1 reply
    • 563 views

  5. [Solved] Database Connection

    By beebedl2,
    • 3 replies
    • 435 views

  6. Cpanel Can't Login

    By mjnoonrose,
    • 3 replies
    • 448 views

  7. Database Is Missing

    By keslar,
    • 1 reply
    • 306 views

  8. Wesites Down

    By DAKSH101,
    • 2 replies
    • 441 views

  9. Kill Process On Qmuleiro.heliohost.org

    By amuleiro,
    • 1 reply
    • 314 views

  10. [Solved] Stevie Cpanel Can't Log In

    By incog,   
    • 4 replies
    • 1.6k views

  11. Request Extra Account On Stevie

    By rlkdes,   
    • 1 reply
    • 356 views

  12. [Solved] Account Reset Account

    By bestdeal,
    • 1 reply
    • 301 views

  13. Error Establishing A Database Connection

    By waigy,
    • 1 reply
    • 431 views

  14. Mysql Server Down

    By flradio,
    • 1 reply
    • 381 views

  15. Servers Down

    By SMS,
    • 1 reply
    • 649 views
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