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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,217 topics in this forum

  1. ERR_NAME_NOT_RESOLVED when trying to access a subdomain

    By Dtc,
    • 2 replies
    • 731 views

  2. Parked domains

    By hillax,
    • 1 reply
    • 500 views

  3. i have domain but need free space how

    By alein,
    • 14 replies
    • 1.9k views

  4. [Solved] Is it possible to regain my Tommy Account?

    By omarion6,
    • 6 replies
    • 564 views

  5. [Solved] I cannot log into FTP server, and my site does not work.

    By gwd,
    • 1 reply
    • 601 views

  6. Anti Abuse Headers :(

    By kippmana,
    • 1 reply
    • 2.2k views

  7. [Solved] I Want To Change My Default Domain

    By charith7788,   
    • 6 replies
    • 1.6k views

  8. Not able to create new account

    By danyfarr,
    • 2 replies
    • 499 views

  9. [Solved] Move To Tommy

    By hillax,
    • 6 replies
    • 779 views

  10. Heliohost doesn’t know that I login in the last month.

    By Guest alme,
    • 2 replies
    • 500 views
    • Guest
    • Guest

  11. [Solved] Server move request: to Tommy

    By donovanh,
    • 2 replies
    • 409 views

  12. [Solved] Internal Server Error [PHP]

    By fastsport,
    • 3 replies
    • 514 views

  13. internal server error

    By softlab,   
    • 1 reply
    • 873 views

  14. I cant connect to postgresql database remotely

    By armandoj,   
    • 2 replies
    • 1.2k views

  15. My domain doesnt redirect to my host user..

    By blackps,
    • 2 replies
    • 489 views
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