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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9955 topics in this forum

  1. Formating cpanel files

    By AverageJoe,
    • 3 replies
    • 1.5k views

  2. Tommy Webmail Dns Record Gone Missing

    By Guest DmC,
    • 3 replies
    • 1.4k views

  3. [Solved] Update War

    By hkaldane,
    • 3 replies
    • 1.2k views

  4. [Solved] Account creation unsuccessful

    By fxrex,
    • 3 replies
    • 983 views

  5. [Inactive] Move Account.

    By EinSchweizerYT,   
    • 3 replies
    • 1.4k views

  6. [Solved] Additional Domain hosting

    By timalsina,
    • 3 replies
    • 454 views

  7. I can not login to my acount.

    By Gens,
    • 3 replies
    • 1.3k views

  8. [Solved] Your Hosting Account At Heliohost Has Encountered An Error During Installation

    By c3ltd,   
    • 3 replies
    • 862 views

  9. Manual Backup Request For Files Outside Public_Html

    By badrihippo,   
    • 3 replies
    • 1.7k views

  10. Subdomain Will Point To Another Website

    By MauroF,
    • 3 replies
    • 987 views

  11. [Solved] SSL Certificate email notice

    By luanfrj,
    • 3 replies
    • 1.2k views

  12. Wish To Download Backup But Got No Mail

    By zimmer,
    • 3 replies
    • 921 views

  13. [Solved] Account reset

    By efailure,
    • 3 replies
    • 604 views

  14. cPanel inaccessible

    By realistic,
    • 3 replies
    • 1.4k views

  15. [Solved] Account Queued (just Turned On Did Nothing)

    By bhadley,
    • 3 replies
    • 1.2k views
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