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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,358 topics in this forum

  1. [Solved] Changing Email Address

    By Flaze,
    • 7 replies
    • 1.1k views

  2. Chnage Main Domain

    By offerstrick,
    • 5 replies
    • 3.3k views

  3. Change Main Domain Doesn't Work

    By lmfwmi,
    • 2 replies
    • 560 views

  4. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 597 views

  5. War Installation

    By Amoss,
    • 5 replies
    • 863 views

  6. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 675 views

  7. File Permissions

    By daskunk,
    • 3 replies
    • 811 views

  8. Account Inactive

    By danielz,
    • 1 reply
    • 538 views

  9. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 855 views

  10. Process Kill Request

    By singular,
    • 1 reply
    • 548 views

  11. [Solved] Run AutoSSL

    By Guest icn,
    • 1 reply
    • 609 views

  12. Internal Server Error (Django)

    By form,   
    • 1 reply
    • 1.2k views

  13. Cannot access WEB_INF for libraries in ftp.

    By murpha,
    • 5 replies
    • 846 views

  14. [Solved] Tommy invitation after donating

    By superusu,
    • 1 reply
    • 571 views

  15. Install learninglocker

    By sola,
    • 1 reply
    • 670 views
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