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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,988 topics in this forum

  1. [Solved] Reset User Page in Wiki

    By Flaze,
    • 3 replies
    • 618 views

  2. [Solved] Server Move request

    By yusuf7f,
    • 3 replies
    • 564 views

  3. [Solved] Can't add my domain

    By serra19,
    • 2 replies
    • 545 views

  4. [Solved] account delete request

    By softlab,   
    • 1 reply
    • 828 views

  5. [Solved] Account needs to be reactivated

    By reececp,
    • 1 reply
    • 352 views

  6. PHP version is not changing in MultiPHP Manager

    By dressdoc,   
    • 1 reply
    • 3.5k views

  7. Invalid login

    By yusuf7f,
    • 2 replies
    • 623 views

  8. [Solved] Can't delete my johnny account

    By serra19,
    • 4 replies
    • 894 views

  9. Server migration

    By aquaali,
    • 3 replies
    • 668 views

  10. Request to unarchive the suspended account !

    By avash,   
    • 1 reply
    • 425 views

  11. Cannot access my account on heliohost.org

    By gaajr2,
    • 4 replies
    • 636 views

  12. I Had An Old Account On Stevie

    By sdk,
    • 2 replies
    • 697 views

  13. Keep username and domain name from Johnny

    By kayn,
    • 6 replies
    • 688 views

  14. AutoSSL logs request

    By cprn,   
    • 2 replies
    • 1.2k views

  15. Move to another server

    By espdiego,
    • 4 replies
    • 881 views
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