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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,127 topics in this forum

  1. patriots.heliohost.org refused to connect.

    By patriots,
    • 4 replies
    • 759 views

  2. [Solved] Account creation unsuccessful

    By fxrex,
    • 3 replies
    • 695 views

  3. Drupal and Joomla also hacked?...

    By skully,
    • 2 replies
    • 550 views

  4. [Solved] created an account and can not connect to ftp, ftp error 10060

    By scmddm,   
    • 5 replies
    • 1.2k views

  5. Tommy performs slow?

    By dream11,
    • 2 replies
    • 783 views

  6. [Solved] Error creating Postgres database

    By rsribeir,   
    • 1 reply
    • 824 views

  7. Get HelioNet account renamed

    By eggcite,
    • 2 replies
    • 539 views

  8. [Donation Issue] Never got my link

    By gaming,
    • 1 reply
    • 641 views

  9. [Support] Domain Not Working

    By gaming,
    • 3 replies
    • 587 views

  10. [Solved] Account creation deleted

    By batti74,
    • 6 replies
    • 819 views

  11. couple of things..

    By skully,
    • 5 replies
    • 1.1k views

  12. [Solved] Move request to Tommy

    By igoreck,
    • 6 replies
    • 689 views

  13. Remote access to PostgreSQL

    By ptomaine,
    • 1 reply
    • 410 views

  14. Deploying Java .jar application

    By greenfo,
    • 2 replies
    • 412 views

  15. Request for Asp.net installation/deployment

    By sam96181,
    • 1 reply
    • 638 views
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