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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,444 topics in this forum

  1. Problems with e-mail

    By luanfrj,   
    • 1 reply
    • 791 views

  2. [Solved] Account Inactive (but it's not)

    By vnsmes,
    • 2 replies
    • 782 views

  3. How to know If moved

    By mrj,
    • 2 replies
    • 737 views
    • mrj
    • mrj

  4. [Solved] Is there an ETA for Tommy yet

    By azmender22,   
    • 3 replies
    • 1k views

  5. Move back to tommy

    By mrj,
    • 2 replies
    • 663 views
    • Guest
    • Guest

  6. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 615 views
    • Guest
    • Guest

  7. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 690 views
    • Guest
    • Guest

  8. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 561 views

  9. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 835 views

  10. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 581 views

  11. database access

    By heliomember,
    • 4 replies
    • 879 views

  12. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 1k views

  13. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 570 views
    • mrj
    • mrj

  14. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1.2k views
    • Guest
    • Guest

  15. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 404 views
    • Guest
    • Guest
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