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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,123 topics in this forum

  1. Unable to log in to Heliohost

    By bigfeet4,
    • 1 reply
    • 595 views

  2. What's the security situation with cpanel?

    By Guest DmC,
    • 1 reply
    • 625 views

  3. [Solved] Kill Processes

    By devad,
    • 3 replies
    • 751 views

  4. WordPress Seems to have lost the ability to write to files?

    By JpTiger,
    • 3 replies
    • 945 views

  5. [Solved] Account deletion

    By Guest trumxic,
    • 3 replies
    • 389 views
    • Guest
    • Guest

  6. [Solved] Account transfer to Tommy server.

    By bessem,
    • 3 replies
    • 452 views

  7. Changed Primary Domain but the SSL didn't change

    By aabed,   
    • 1 reply
    • 968 views

  8. Problems with the SSL certificate

    By retrope,   
    • 4 replies
    • 1.2k views

  9. Enable PHP extension please

    By Guest pooks,
    • 5 replies
    • 711 views
    • Guest
    • Guest

  10. Domain redirects to heliohost URL

    By lsu,
    • 6 replies
    • 965 views

  11. [Solved] Change main domain

    By retrope,   
    • 2 replies
    • 1.1k views

  12. Deleted account

    By rezadh,
    • 4 replies
    • 1.3k views

  13. [Solved] Fatal Error: Cannot use Careers4You\Helpers\Object as Object because 'Object' is a special class name

    By sagnik,
    • 2 replies
    • 748 views

  14. Alias error

    By milkv,
    • 6 replies
    • 926 views

  15. [Solved] Um...

    By Guest pooks,
    • 3 replies
    • 517 views
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