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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,985 topics in this forum

  1. [Solved] Can't Addon New Domains

    By weet94,
    • 4 replies
    • 866 views

  2. OVH domain redirection to Tommy server

    By gringoh,   
    • 5 replies
    • 1.1k views

  3. [Solved] Close account

    By Guest icn,
    • 5 replies
    • 457 views

  4. [Solved] archived

    By ivinc,
    • 2 replies
    • 494 views

  5. [Solved] Over 3 min for loading my index page

    By gioller,
    • 11 replies
    • 954 views

  6. [Solved] account name change

    By zaldivar,   
    • 6 replies
    • 761 views

  7. back db from command line give access denied

    By rohanawaw,   
    • 1 reply
    • 746 views

  8. Unable to log in to Heliohost

    By bigfeet4,
    • 1 reply
    • 559 views

  9. What's the security situation with cpanel?

    By Guest DmC,
    • 1 reply
    • 603 views

  10. [Solved] Kill Processes

    By devad,
    • 3 replies
    • 716 views

  11. WordPress Seems to have lost the ability to write to files?

    By JpTiger,
    • 3 replies
    • 911 views

  12. [Solved] Account deletion

    By Guest trumxic,
    • 3 replies
    • 371 views
    • Guest
    • Guest

  13. [Solved] Account transfer to Tommy server.

    By bessem,
    • 3 replies
    • 428 views

  14. Changed Primary Domain but the SSL didn't change

    By aabed,   
    • 1 reply
    • 947 views

  15. Problems with the SSL certificate

    By retrope,   
    • 4 replies
    • 1.2k views
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