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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,303 topics in this forum

  1. Move back to tommy

    By mrj,
    • 2 replies
    • 628 views
    • Guest
    • Guest

  2. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 584 views
    • Guest
    • Guest

  3. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 647 views
    • Guest
    • Guest

  4. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 520 views

  5. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 780 views

  6. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 536 views

  7. database access

    By heliomember,
    • 4 replies
    • 815 views

  8. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 933 views

  9. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 527 views
    • mrj
    • mrj

  10. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1.1k views
    • Guest
    • Guest

  11. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 382 views
    • Guest
    • Guest

  12. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 845 views

  13. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 552 views

  14. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 542 views

  15. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4k views
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