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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. Where do I request FREE hosting at? 1 2 3

    By IllegalStreetRacing,
    • 37 replies
    • 10.4k views

  2. [Solved] I have uploaded my servlet war file, could you please activate it ? 1 2 3

    By nm67,   
    • 36 replies
    • 6.9k views

  3. cpanel and mx entry problem 1 2 3

    By roh112,
    • 35 replies
    • 11.8k views

  4. Cloudflare & SSL in new subdomain 1 2 3

    By maicol07,   
    • 34 replies
    • 6.4k views

  5. [Solved] Johnny License Expired 1 2 3

    By schimpfk,   
    • 33 replies
    • 7.6k views

  6. Ftp error 1 2 3

    By Bill,
    • 31 replies
    • 11k views

  7. [Solved] Upload War File 1 2 3

    By rohanawaw,
    • 31 replies
    • 4.3k views

  8. Stevie Account Queued 1 2 3

    By frostbyte,
    • 31 replies
    • 14.4k views

  9. [Solved] Moving back to Tommy from VPS 1 2 3

    By infantex,
    • 30 replies
    • 51.2k views

  10. Stevie Mysql - Common Questions And Problems 1 2 3

    By wolstech,   
    • 30 replies
    • 7.8k views

  11. Deploying Django Project 1 2

    By topgeardavid,   
    • 29 replies
    • 6.4k views

  12. [Solved] Mail not working [URGENT] 1 2

    By mindverge,
    • 29 replies
    • 2.2k views

  13. [Solved] Website Not Open And The Page Is Redirecting To Helio Host Home Page 1 2

    By voicyou1,
    • 28 replies
    • 4.7k views

  14. Can't Login After 5 Days 1 2

    By Ahmed,
    • 28 replies
    • 9.7k views

  15. [Solved] My website is not working 1 2

    By sulam,
    • 28 replies
    • 4.8k views
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