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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,901 topics in this forum

  1. requesting a new service on heliohost

    By micou,   
    • 2 replies
    • 969 views

  2. [Solved] Upgrade Python

    By ehoche,   
    • 4 replies
    • 869 views

  3. [Solved] my website doesn't work

    By dem2070,
    • 3 replies
    • 639 views

  4. [Solved] Please delete my account

    By atdx,   
    • 3 replies
    • 731 views

  5. [Solved] CGIProxy

    By ugsec,
    • 1 reply
    • 538 views

  6. [Solved] Request for Reset SSL

    By mrj,
    • 8 replies
    • 881 views

  7. [Solved] ERROR DNS

    By ugdev,
    • 5 replies
    • 579 views

  8. [Solved] Issue with cPanel

    By Sn1F3rt,
    • 8 replies
    • 989 views

  9. [Solved] DNS entry already exists

    By goodfilm,
    • 2 replies
    • 474 views

  10. [Solved] Unable to access cPanel

    By Sn1F3rt,
    • 2 replies
    • 630 views

  11. [Solved] server stopped working

    By hauffman,
    • 7 replies
    • 797 views

  12. Forum Stuck on Mobile View

    By Flaze,
    • 4 replies
    • 702 views

  13. [Solved] Account Archived: pamonitp

    By Pamonit,
    • 2 replies
    • 519 views

  14. mysql remote access issue

    By lirn,
    • 3 replies
    • 544 views

  15. [Solved] I cannot use the Tommy server now

    By lirn,
    • 1 reply
    • 460 views
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