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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,306 topics in this forum

  1. [Inactive] Flask error [.htaccess ?]

    By nutra,
    • 10 replies
    • 1.3k views

  2. [Solved] Remote access for PostgreSQL database on Tommy

    By rehub,
    • 4 replies
    • 689 views

  3. [Inactive] SSL Page Still Still Showing Up Even After Configured

    By taylors1,   
    • 2 replies
    • 1.1k views

  4. [Solved] Donation

    By atl1bls,
    • 1 reply
    • 524 views

  5. [Solved] Tommy Interface perpetual loading

    By geojoe,   
    • 5 replies
    • 1.3k views

  6. [Solved] how can i get class CPANEL in php (api)(uapi)

    By oknot,   
    • 1 reply
    • 1.2k views

  7. [Inactive] 500 Error

    By Absolutely,
    • 1 reply
    • 659 views

  8. [Solved] My first donation to HelioHost

    By Sn1F3rt,
    • 3 replies
    • 801 views

  9. [Solved] Change / Reset Password

    By nuk,
    • 5 replies
    • 1.1k views
    • nuk
    • nuk

  10. [Solved] PostgreSQL Missing functions on version 9.2

    By nutra,
    • 1 reply
    • 522 views

  11. [Solved] Can not login

    By wfutan,
    • 13 replies
    • 1.5k views

  12. [Solved] Node.js status?

    By jonahm,
    • 1 reply
    • 546 views

  13. Intermittent 500 Error for Tommy website and cPanel

    By qsgt,
    • 1 reply
    • 692 views

  14. [Solved] Flask App and MySQL returning internal server error

    By geojoe,   
    • 6 replies
    • 2.6k views

  15. [Solved] Website not showing anything

    By rebal15,
    • 6 replies
    • 1k views
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