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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] (Request to Increase)Max Upload Size

    By heliohostuzol,
    • 5 replies
    • 1.1k views

  2. [Solved] Dominio

    By rutaca,
    • 5 replies
    • 840 views

  3. Domain disabled on domain cleanup

    By Kairion,   
    • 2 replies
    • 1k views

  4. change dns settings

    By brahimma,   
    • 3 replies
    • 948 views

  5. [Solved] Change main domain

    By deknoinarak,   
    • 2 replies
    • 963 views

  6. [Solved] CHANGE DOMAIN NAME

    By govtexam,
    • 1 reply
    • 720 views

  7. Donation missed

    By tdarkwik,
    • 1 reply
    • 694 views

  8. [Solved] Plex password reset

    By c2s,   
    • 2 replies
    • 1k views
    • c2s
    • c2s

  9. VPS rebuild

    By Kairion,   
    • 1 reply
    • 855 views

  10. [Solved] Invite Link for Tommy Expired

    By jindel,
    • 1 reply
    • 718 views

  11. change forwarding

    By kevingor,
    • 1 reply
    • 604 views

  12. [Solved] No permission to access server via SSH

    By chamnabyun,
    • 3 replies
    • 2.2k views

  13. Java on my HelioHost Free plan

    By sergey070373,
    • 1 reply
    • 618 views

  14. How Do I Enable DKIM. Please Help!!

    By kumarxayush,
    • 1 reply
    • 813 views

  15. [Solved] Change Main Domain

    By kumarxayush,
    • 1 reply
    • 734 views
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