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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,234 topics in this forum

  1. [Solved] Receiving monthly inactivity warnings

    By Nimb,
    • 2 replies
    • 646 views

  2. [Solved] Unable to host my domain on heliohost

    By whisdfkj,   
    • 12 replies
    • 1.4k views

  3. [Inactive] change main domain

    By andrewsl,
    • 5 replies
    • 722 views

  4. [Solved] Server Move Requests

    By richmind,
    • 1 reply
    • 390 views

  5. [Solved] Request for outbound port allow

    By logdog,
    • 3 replies
    • 679 views

  6. [Inactive] Server Lag

    By dcrogers,
    • 1 reply
    • 505 views

  7. [Solved] SSL not configured for 10 hours and 404 not found

    By LJIT,
    • 7 replies
    • 640 views

  8. [Solved] Internal Server Error - Softaculous Apps Installer

    By webdevsemo,
    • 8 replies
    • 1.6k views

  9. [Solved] how can i run a python Script

    By wojiaoliming,   
    • 9 replies
    • 1.8k views

  10. [Solved] python3.7 throws 500, but python2.7 works

    By logdog,   
    • 2 replies
    • 951 views

  11. [Solved] How can I create a subdomain inside my new domain

    By orange77,   
    • 5 replies
    • 1.1k views

  12. [Inactive] How to point DNS to my website here correctly?

    By orange77,   
    • 9 replies
    • 1.5k views

  13. [Inactive] Enable Golang and Java

    By painless,   
    • 1 reply
    • 566 views

  14. [Inactive] Issue: XML-RPC authentication is disabled

    By scientif,
    • 3 replies
    • 855 views

  15. [Solved] Instagram Comment bot

    By alph2h,
    • 3 replies
    • 507 views
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