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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,981 topics in this forum

  1. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 582 views
    • Guest
    • Guest

  2. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 461 views

  3. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 635 views

  4. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 470 views

  5. database access

    By heliomember,
    • 4 replies
    • 688 views

  6. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 805 views

  7. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 474 views
    • mrj
    • mrj

  8. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 959 views
    • Guest
    • Guest

  9. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 344 views
    • Guest
    • Guest

  10. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 697 views

  11. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 490 views

  12. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 488 views

  13. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 3.9k views

  14. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 536 views

  15. [Solved] mysql error

    By msc,
    • 1 reply
    • 804 views
    • msc
    • msc
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