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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,900 topics in this forum

  1. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 808 views

  2. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 967 views

  3. [Solved] Remove DNS entry for etca.com.ve

    By etca,   
    • 2 replies
    • 929 views

  4. [Solved] Backup

    By mero,
    • 2 replies
    • 563 views

  5. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 828 views

  6. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 449 views

  7. [Solved] Remove dns entry

    By astatin,
    • 2 replies
    • 456 views

  8. [Solved] Request to remove Addon Domain Entry on Tommy

    By nawit,
    • 1 reply
    • 411 views

  9. [Solved] DNS-Problem with Nameserver ns2.heliohost.org

    By dl5ark1,
    • 5 replies
    • 942 views

  10. Tommy Server - Account Offline

    By jmccrary,
    • 2 replies
    • 576 views

  11. [Solved] 500 Internal Server Error with SSL notification

    By roguitar,   
    • 14 replies
    • 2.6k views

  12. Temp move panther1 to johnny (for now, will move back to ricky)

    By Guest snowm,
    • 2 replies
    • 400 views

  13. [Solved] engorgpk : Need Tommy invitation

    By engorgpk,
    • 5 replies
    • 671 views
    • Guest
    • Guest

  14. DTL Block and Extend Tags

    By Agrajag,
    • 2 replies
    • 677 views

  15. [Solved] Account issue

    By PF4Public,
    • 11 replies
    • 1.2k views
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