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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,362 topics in this forum

  1. How to disable AutoSSL?

    By hnavdhar,   
    • 7 replies
    • 1.5k views

  2. Issue with ftp

    By Dtc,
    • 3 replies
    • 843 views

  3. Adding subdomain prefix to Wordpress post - several issues

    By niemen,
    • 11 replies
    • 1.5k views

  4. Error in Text of a Script

    By nimeshk,   
    • 12 replies
    • 1.9k views

  5. [Solved] Problem: port 465 with SSL cannot be used to connect to SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 6 replies
    • 6.6k views

  6. [Solved] Strange work python on Ricky

    By trbot,
    • 10 replies
    • 1.1k views

  7. FTP access

    By smi93ctb,
    • 4 replies
    • 803 views

  8. [Solved] Unarchive Urano68

    By urano68,
    • 2 replies
    • 618 views

  9. Requesting Logs for my files

    By ar7,
    • 2 replies
    • 713 views

  10. [Solved] Account Suspended - Lily

    By paladino,
    • 4 replies
    • 761 views

  11. [Solved] Java mail cannot connect to the SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 0 replies
    • 540 views

  12. Johnny server shell access

    By natanapp,   
    • 2 replies
    • 925 views

  13. [Solved] Can't access web server via FTP

    By nimeshk,   
    • 10 replies
    • 1.7k views

  14. [Solved] Tommy invitation missing

    By cj7.limited,
    • 4 replies
    • 642 views

  15. [Solved] Can't press next when creating an account

    By heirloom,
    • 2 replies
    • 670 views
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