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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10091 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 16.6k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 4.2k views

  3. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 7.2k views

  4. [Closed] Addon Domain Issues 1 2 3 4 43

    By Ashoat,
    • 635 replies
    • 166.9k views

  5. Need Help Something (For Mr_nadeem) 1 2 3 4 10

    By mr_nadeem,
    • 136 replies
    • 18.8k views

  6. Stevie Mysql Issues 1 2 3 4 6

    By ivov,   
    • 78 replies
    • 19.6k views

  7. Requests for domain changes 1 2 3 4 5

    By jje,
    • 65 replies
    • 20.3k views

  8. Site Uptime 1 2 3 4

    By lappy512,
    • 55 replies
    • 34k views
    • jje
    • jje

  9. Stevie Is Down Again :( 1 2 3 4

    By luspo29,
    • 48 replies
    • 10.6k views

  10. HelioHost Server Monitor (created by Piotr GRD) 1 2 3 4

    By Piotr GRD,
    • 45 replies
    • 63.5k views

  11. [Solved] Dns Issues 1 2 3

    By Shinryuu,   
    • 44 replies
    • 10.5k views

  12. Queued Page on Active Account 1 2 3

    By aniroy1986,
    • 38 replies
    • 10.1k views

  13. Filezilla Can't Connect 1 2 3

    By robev,
    • 38 replies
    • 19.2k views

  14. There was a problem creating the Addon Domain or Parked Domain 1 2 3

    By Tanix,
    • 38 replies
    • 13.6k views

  15. Heliomine for ARM + suggestions 1 2 3

    By ikk157,
    • 38 replies
    • 6.9k views
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