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@filmdizizle Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others, and some helpers are more active on certain platforms than others. Posting the same question across multiple platforms (like Discord, this forum, or email) can result in unnecessary duplication of volunteer effort and delay responses to you, as well as to others who need help. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Thanks! 🙂

Hello! Adding a domain as an addon domain wouldn't delete your existing content. Because you mentioned it's OK to delete what you already have on there, do you maybe mean you want to change your main domain, so the new .es domain you have is the only domain on your account? You can also keep your existing free heliohost.us domain and have the new .es one added, it's up to you. I just want to make sure we set things up as you want them. Please let us know and we can make the changes. 🙂

That domain is already present because it appears Kazvee added it a little while ago. It will take up to 2 hours to start working.

Yeah Krydos and @KazVee turned it into a guide. I'm sure others will find this useful as discussions on git and automatic deployment have come up before. Thank you again for the contribution on getting git automation working!

Created.

found it, @Krydos! Github Webhooks - Heliohost Wiki I can't contain my excitement right now, haha. thanks for adding it on wiki.

hi, Can you add the domain name filmdizizle.net to my account? My username is Filmdizizle

Krydos can do this I believe. If you're planning to run a script 24/7, be sure to pay attention to your load. You might get suspended if it's too heavy.

Hello, I have a custom domain called piscinapublica.es and I want to link it to my HelioHost account. I will create an A record in the DNS with the IP address shown in my Plesk. The content I currently have on the hosting is not important, it can be deleted. Thank you.

Domain added, it will take effect in about 1.5 hours.

Username: hhfn Please add hhfn.org.bd in plesk. Thanks in advance. MD Shifat Bin Siddique

Hey, is it possible for me to get a Python 3.12 virtual environment on my Johnny server? I want to keep my Discord account mostly online 24/7 so I'm trying to host a Python script that uses discord.py to do just that, but I also need the module discord.py-self installed, which will modify the discord module to work with user accounts instead, so I'll need a virtual environment to not accidentally modify the global discord module. If possible, the name of the virtual environment can be anything (preferably "venv"), and install the modules discord (latest) and discord.py-self (latest). Username is seekplush and server is seek.helioho.st Thanks

When we started offering Tommy accounts as a thank you gift to people who donated $1 or more back in 2016 the fees on each dollar were 3 cents, and we got 97 cents. That's 3% fees. Fast forward 9 years, and that same dollar now has 52 cents of fees taken out of it, and we only get 48 cents. That's 52% fees. We think that is completely ridiculous! PayPal and the credit card companies like Visa and MasterCard just keep getting greedier and greedier, and punishing the people who do small transactions. There's not a lot we can do about it unfortunately. We recently set up a Stripe account and the fees are about the same. The $1 donation was never meant to be a way for us to get rich. We just choose a small donation amount to help separate the donors from the free accounts, and make it easier for people who don't want to deal with the short signup window for free accounts. With that in mind, we have reduced the price of the 7000 MB, 6000 MB, 5000 MB, and 4000 MB Tommy donations. The 3000 MB Tommy donation is staying the same, and we're increasing the donation amount slightly for the 2000 MB and 1000 MB plans. On the 1000 MB plan we will now be paying 27% fees which is still ridiculously high, but much better than 52% fees. We have also added a cryptocurrency integration into the Tommy signup page. Depending on the wallet, the cryptocurrency, and the network you use the fees could be less than 2 cents. If you decide to use the new cryptocurrency integration we would love to hear some feedback on how it well it worked for you. If people like it we could add crypto payments to Morty accounts and VPS as well.

This one was either a false detection on our part, or the proxy has been removed. I wasn't the one who suspended it, but the typical proxy users have been installing is a node-based proxy called vless (also called Xray) along with Cloudflare Tunnels and nezhaJS. None of it works properly on Plesk because of the firewall, there's no way to stop it once started, and all of it is extremely heavy to the point that it can crash the server, so we banned proxies. Users wanting to run this thing are welcome to buy a VPS...it will actually work and not impact thousands of other users that way. Your account doesn't seem to have any of the usual content related to this proxy on it, though I do see residue from a former node app which may have been the proxy at one point... At the moment, all I see is WP which is what you described. Unsuspended.

Witch means host a proxy? i just use your host to make a blog by webpress , please make sure it . It is just a blog .

It looks like you have 2 accounts. The first account is emmanuelfosso205 which was created on Johnny on 2024-09-29, and on 2025-06-06 you paid $5 to move the account to Morty. The second account is emmanuelfosso206 which was created on Johnny on 2025-05-21, and on 2025-06-06 you paid $1 to move the account to Tommy. Each person is only allowed to have 1 account on Johnny or Tommy, so from 2025-05-21 until 2025-06-06 you were actually violating our terms of service by having 2 Johnny accounts, but since 1 of the accounts is on Morty now you're fine. I don't see any storage space upgrades though. What is the transaction ID of the storage space upgrade?

Please do not create multiple topics for one issue. a root admin will investigate the issue when they are available.

Dear Heliohost Support Team, I hope this message finds you well. I recently paid and received a notification stating that my storage space has been increased . However, I have not noticed the increase in my Plesk panel yet. Could you please assist me in ensuring that the upgrade has been applied correctly? I would greatly appreciate your help in resolving this issue. Thank you for your attention, and I look forward to hearing from you soon. Best regards, Emmanuelfosso206

This support request is being escalated to our root admins.

Dear Heliohost Support Team, I hope this message finds you well. I recently received a notification stating that my storage space has been increased. However, I have not noticed the increase in my Plesk panel yet. Could you please assist me in ensuring that the upgrade has been applied correctly? I would greatly appreciate your help in resolving this issue. Thank you for your attention, and I look forward to hearing from you soon. Best regards, Emmanuelfosso205

cheers 🤩

Removed. If you need any of the files that were hosted on that domain, a backup is available here: https://heliohost.org/backup/

Domain changed. It may take up to two hours to start working.

username: jenfull3 domain: gebu8f.top

Proxies are not permitted on Plesk plans. Users wishing to host a proxy are encouraged to purchase a VPS.