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There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid. If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.

username: chrisohps domain in question: news.burken.com / Monty My account was suspended recently because I forgot to make the donation on time. The domain(s) were reinstated promptly once I made the donation and I appreciate the prompt and practically immediate restore. (I'll make sure I keep up my donations in the future) If I remember correctly, there was a database attached to that account before the suspension. Are databases backed up or saved in any way when accounts are suspended? If so, where can I get access or have that db restored because once the account was restored, all connections from the app to the db returned invalid credentials and it looked like the db was no longer there. Just some help to clarify or help in restoring that db because to get the app back up and running, I had to create a brand new db and hence lost any previous settings for the app. Thanks for any clarification or help on the matter. Chris

Domain added. it can take up to 2 hours to start working

How about the domain adguard.heliohost.us or adguard.helioho.st? Cloudflare doesn't recognize our subdomains as being owned by different people so you can't put them all on different Cloudflare accounts. As soon as someone convinces Cloudflare that domain1.heliohost.us is owned by person1 and domain2.heliohost.us is owned by person2 then it will work.

Hello can you add the domain https://blackseacrypt.helioho.st

Unsuspended, it may take a few minutes to work again.

Okay Thank You

A VPS admin will be able to help with this in the morning (i.e. in about ~7 hours).

username: o1mark1 subdomain to be added : adguard.vps35.heliohost.us One more thing. Can I point my vps domain nameservers to cloudflares so that I can manage and create new subdomain on my own without hassle of troubling you people.

Thank you very much

Domain added, it'll take effect in about twenty five minutes. Unfortunately, Plesk does not allow for setting a target directory for a domain.

Domains added, they'll take effect in about 25 minutes. Even though they are subdomains, they still count towards the 10 domains limit.

Hi, It's been a long time. Anyway, I need some subdomains for my site. Here are the list: ai.mrj.heliohost.us atozflix.mrj.heliohost.us store.mrj.heliohost.us shop.mrj.heliohost.us bin.mrj.heliohost.us s.mrj.heliohost.us Also, since they are subdomains, will they count toward my domain's quota?

Maijo is the only account I have, so yes keep maijo

Ubuntu 24 sounds good, Yes please. Thank you.

Have you tried resetting the password? https://heliohost.org/reset/ If that doesn't work please let me know, and I'll have a VPS admin take a look at it for you.

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Is maijo the one you want to keep?

Hi HelioHost Support Team, I'd like to request a subdomain to be added to my account. • Username: subarna • Main domain: subarnamajhi.com.np • Subdomain to add: nepbhajans.subarnamajhi.com.np • Target folder: /httpdocs/nepbhajans/ I've already created the folder and configured the A record via Cloudflare. Thank you! – Subarna Majhi

I am currently unable to log into our VPS when accessing it via PuTTy. I have ensured the password is correct when typing it, however we receive an Access Denied message.

Username: maijo

All of a sudden my account is stuck, please reactivate it. Thanks

Morty is not a VPS, he's a shared hosting server, like Johnny and Tommy, except Morty is the best one of all our shared servers. I can see you got the invite for Morty. Are you actually trying to purchase a VPS, or did you intend to sign up for the Morty shared hosting server? We have checked the system and you should be able to create the Morty account now. Please try again and let us know if you have any trouble, making sure to include the text of any error messages you encounter. Thanks!

i see that your VPS is using Ubuntu 22, would you like to use Ubuntu 24 instead?

I would like a fresh operating system.

Hi iv join the morty vps and it sent a email invite but it wount let me create an account