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Good day I am in the process of setting up a website and I wanted to add a domain (Goldenbrush.co.za) I Believe I need to get a ticket made to have this second domain added. Please let me know if you can do this or if i need to do anything before. Thank you Bradley

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Moodle 5.x is not supported on Tommy. The server is really outdated and is due for replacement in a few weeks time anyway, so not worth our time to upgrade MariaDB only to replace the whole server later. If you want to use 5.x immediately, you can either upgrade to Morty or downgrade to Johnny, as both of those servers have newer versions of MariaDB on them that should support it. Tommy will be getting a newer version when it gets rebuilt.

Thanks for letting us know. For the future, you can disable WAF rules yourself via Plesk. There is a page in Plesk specifically for the application firewall settings. Among those settings is a box where you can enter a list of rule numbers that you want to disable. You can find the rule number in your logs, then enter it there to disable it. Note that when you disable rules this way, the changes take up to 2 hours to become effective.

Fui tentar criar uma conta free e não estava dando e quando entrei no link da pagina tinha um aviso que meu IP 177.105.82.141. tinha sido bloqueado mais não sei o pq ! Desejo criar uma conta para hospedar meu site e testalo durante o desenvolvimento dele, então me ajudem pfv !

Hi! Could you help me? I've reset my domains, and now I can't install either Moodle 5.1 or 5.0. I would prefer 5.1. Best regards, Carlos

Much thanks for the knowledge sharing... I had heard of this - of course - but not solid on the differences...

No need now i have fixed with different approach you can close this On Fri, 19 Jun 2026 at 11:36?AM, HelioHost Support wrote: > Your message (need to disable WAF security) has been assigned the tracking > ID [HH#186709]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#186709] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68372 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

Username: shubham5de, Server: Morty2, Main domain: shubham5de1.helioho.st Dear Team, i am configuring social login when we try to login via social media we find the redirection error due to WAF block kindly help to disable username - shubham5de Regards Shubham

Yeah no problem. Don't do anything at this point. I didn't know that the stats are discontinued by the creator of it. If it's not working right now, there's no point to deal with it when you replace the server anyways. No sweat. But thank you for looking into it. 🙏🏻

Thank you

Cool, sounds good. I'm going to mark this as solved, but I understand that webstats still isn't working on Tommy. It's not worth trying to fix it since we're going to be replacing the old Tommy server anyways soon.

Absolutely, no problem. To clear up the confusion: No, this is definitely not a commercial site, and we don't sell a single car! The KITT replica you see on the site was actually built and is owned by my wife. She created it (actually build it her self ) out of a pure love for Knight Rider, and the entire point of kittforhire.com is simply to share that 80s nostalgia with fellow fans. We do about 95% of our events completely for free. We attend unpaid community car shows, and sometimes we even pay out of our own pockets just to participate in special events with VIPs. At most, we might 'rent' the car out for about two to three birthdays a year just to help cover basic annual maintenance and fuel expenses. There is absolutely no profit involved. For my wife, the real reward is getting to share the magic of this car and experience it with people who love the classic TV show as much as she does. And there are plenty people out there we made so many friends with this car, unbelievable If you have more questions about it, you can reach out to me at any time.

Those are some pretty impressive error logs Backups 0 MB Emails 0 MB Files 48.45 MB Trash 0 MB Logs 1220.67 MB PSQL 0 MB MariaDB 0 MB Total 1269.12 MB I deleted the 1.2 GB log file, and you should be able to login again now.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

HelioHost username: bijurs Server: Tommy HelioHost main domain: bijurs.heliohost.org

Yes, thanks! On Thu, Jun 18, 2026 at 10:32?PM HelioHost Support wrote: > Unblocked. Can you access the wiki now? https://wiki.helionet.org/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68369 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Unblocked. Can you access the wiki now? https://wiki.helionet.org/

Username: jfcarr, Server: Johnny, Main domain: jfcarr.heliohost.us Hello, I would like to have my IP unblocked: 74.133.106.176 My account username is jfcarr, account email is jfcarr@gmail.com Thanks, Jim

The domain theclippercampaign.org has been added with a redirect to theclippercampaign.com. Yes. 1. Redirect .org to .com 2. Redirect .com to .org 3. No redirect. 301 permanent redirect https://developer.mozilla.org/en-US/docs/Web/HTTP/Guides/Redirections

I manually ran webstats twice on Tommy and it still didn't update your stats. Tommy is well overdue for a rebuild so it seems like more and more things are breaking. We will be setting up a new Tommy in the next month or two and moving everyone over to it. If you want webstats to work sooner you can upgrade to Morty at https://heliohost.org/dashboard/move/ Since you're here, I have a question for you. Is your site a commercial site? Are you selling cars, or what is the point of your website?

Hello! Johnny has been back up since May 22. You can read about it in the News update here: https://helionet.org/index/topic/67995-johnny-upgrade/ The post linked above contains information about how to recreate your account on Johnny. Once you've read through the entire post, please let us know if you get stuck on anything. Thanks!

Ohhh I didn't know. Did the research and found https://support.plesk.com/hc/en-us/articles/39869614105111-Why-was-AWStats-deprecated-what-tool-replaces-it-and-what-happens-to-existing-servers-and-domains-that-still-use-AWStats Are we going to get the update on your servers at some point? Thanks for now!

Username: ziggy, Server: Johnny, Main domain: ziggy.helioho.st I ould like to Try Morty until Johnny is up please. On Saturday, May 9, 2026 at 09:24:26 AM PDT, HelioHost wrote: | | | | | Hey Benanamen-heliohostorg, Johnny is going to be rebuilt over the next week or two. You're receiving this email because you have an active free account on Johnny, and your website is currently offline. Yesterday, we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact. You can download your backup from heliohost.org/backup if you want. Some of the backups will be missing the databases if they were not recoverable. If you're not seeing your data from the backup system, please let us know so we can see if there is anything else we can find for you. If you'd like to get your website back online as quickly as possible, we are willing to offer you a free Morty trial. If you're not familiar, Morty is our fastest server that normally costs $1 per month. Since your website is offline, we can put you on Morty for free until the Johnny server is back online. Once Johnny is ready, you can move back to Johnny for free, or if you'd prefer to stay on Morty, you can make a payment at that time. This is actually interesting timing, because Johnny was scheduled to be upgraded in the next month or two anyway, so we've just accelerated those plans due to the crash. If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt. Since we're all unpaid volunteers and our free time varies depending on how busy our real jobs are, etc., we don't have an ETA on when Johnny will be finished, but we will be getting it done as quickly as we can. We are estimating it may take a week or two, but it could be longer depending on how many issues we run into along the way. Please reply to this email or click the Contact Support button below to let us know if you'd like to move to Morty for free. We'll do everything we can to get your website back online as soon as possible if you want to. Let us know if you have any questions. | | | Contact Support | | | | | | | | | | | | | | | | ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe | |

Yeah, that IP is not blocked. Seems like they noticed the loophole you were using and blocked it.