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  1. Today
  2. TL;DR: How should one follow through with additional CSRs created via Plesk when submitting them to CAs? Webroot seems to be unavailable due to nginx blocking access to /.well-known/acme-challenge. Hey! I apologize if this question has been asked before in the forums, but I could not find a proper answer to what I've been looking for after a day or two of messing around with things. I would like to know what would be the correct way to get a CSR emitted via Plesk to be signed from a CA like Let's Encrypt. After looking through the wiki, I found out that we're using SSL It! to automatically generate SSL certificates for our websites, and that's great! But I'd like to issue a second certificate, separate from the one used by the website (for security reasons) for me to use on TLS authorization during connections in my applications. They currently run in my own computer (since I don't own a VPS yet), and it would be nice to be able to validate that I'm indeed connecting to the right server, which would be impossible with a self-signed certificate. Thing is, with the old cPanel (after verifying in Ashoat's old GitHub heliohost-wiki repo - Link), it was possible to create a /.well-known/acme-challenge/<requested-file> path that was publicly accessible - and therefore, would pass the webroot challenge of ACME clients like certbot. After the move to Plesk, and I assume with the advent of other changes, nginx has been set to forbid access to the acme-challenge path and throw a 403, and I'm unaware if there is a way to properly allow access to files within that path. I appreciate the time you guys put into reading this wall of text (I've put a little TL;DR up there if it ends up being a lot..), and I'm welcome to both suggestions and opinions as to what I should be doing, and most importantly: should NOT be doing 😄 - Fallbork
  3. Yesterday
  4. Dear Support Team, How to setup a filter in Roundcube, that will detect and delete incoming e-mails with a ".gz" attachment? Some backgroud: I am experiencing annoying incoming fake e-mails which all have an attachments with a " *.gz " extension. I know it can be done, but how? I used Google to find answers. One solution I found is here: https://jensknipper.de/blog/roundcube-sieve-filter-attachments/ , but I do not know how to implement it. (In this solution a zip-file is mentioned; in my case it is about a gz-file.) I hope you can give me the proper instructions how to do setup a filter in Roundcube who will detect and delete incoming e-mails with a ".gz" attachment. Kindly awaiting your reply. 🙂
  5. Last week
  6. Marking as solved as the user deleted their account through the dashboard.
  7. Unfortunately, HelioHost is just not what I need for my stack and have to move to a different platform. Please help me to completely delete this account and any attached sub-domains, I'm not entirely sure how to do this myself and ensure everything is actually deleted. I have removed files from the server and deleted and removed mail services and the database instance I had configured but I figured it would be best to reach out to customer support to ensure everything is deleted, thank you for your help or any further instructions on this.
  8. one more thing there is a typo for second domain it is blocky.heliohost.us not block.
  9. Yes delete all three
  10. Domain added. it can take up to 2 hours to start working.
  11. Please create this domain for me: award-sci.helioho.st Regards, Ashraf
  12. See https://helionet.org/index/topic/65271-hh869061-utf-8qe887aae58aa8e59b9ee5a48d_possible_terms_of_s-utf-8qervice_violation_detected/
  13. Your account is being reset. When it has finished, please look for an email with a link to create a new account.
  14. unfortunatly i upload mnay use less files please reset my account
  15. This support request is being escalated to our VPS admins who can assist you with that. 🙂 In the meantime, you asked for 2 subdomains to be deleted, but then listed 3. Do you want all 3 deleted?
  16. Hi, I want to delete two subdomain from my account with username: o1mark1 1) traefik.heliohost.us 2) block.heliohost.us 3) adguard.heliohost.us
  17. Domain added, will take effect in about an hour and a half.
  18. Please, my username is "osmaralvarez6911" and I want you to add the following subdomain "lpz.tecnoprueba.site", also pointing it to your DNS.
  19. Hi HelioHost Support Team, I’m writing to clarify the situation regarding the “Possible Terms of Service violation detected” for my new account. Here are the key details of my account: - Username: wkyili - Domain: wkyili.helioho.st - Server: [Please refer to the assigned server for this account] All recent login activities and account operations are performed solely by me, with no unauthorized access or shared usage. I have carefully read the HelioHost Terms of Service and confirm that my account usage fully complies with the requirements. I suspect there might be a misunderstanding regarding the violation detection. If any further verification (such as login device details, timestamps, or other information) is needed to resolve this, please let me know—I am happy to provide it promptly. Thank you for your time and assistance in clarifying this matter. I look forward to your confirmation that my account is in good standing. Best regards, wkyili
  20. Thanks! (Sorry for the delay replying-- I just logged back into my forum account.)
  21. I'd love to use the polygonal dotted line background I discovered on this site, https://ipscore.io on my website. Could you please guide me on how to do that?
  22. No problem. Thanks for reporting the issue. It was due to a bug in the code which has been fixed, and future Morty signups should work for other people now.
  23. It is good now thank you so much!!
  24. Try the new invite I just sent you.
  25. This support request is being escalated to our root admins who have more visibility to dig into this issue some more. In the meantime, could you please provide the PayPal transaction ID, which may help them find the payment quicker?
  26. After paying with my paypal it sent the account creation to my gmail and after pressing the create morty account it just gives me Invalid Code This validation code doesn't match any accounts in our system. It may have already been used, or if the code is more than 48 hours old it may have expired. but i haven't used it its my first time pressing that button
  27. 10 heliohost.us or helioho.st domains. If you buy a .com or whatever and use external DNS you can have as many domains as you want.
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