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You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Is maijo the one you want to keep?

Hi HelioHost Support Team, I'd like to request a subdomain to be added to my account. • Username: subarna • Main domain: subarnamajhi.com.np • Subdomain to add: nepbhajans.subarnamajhi.com.np • Target folder: /httpdocs/nepbhajans/ I've already created the folder and configured the A record via Cloudflare. Thank you! – Subarna Majhi

I am currently unable to log into our VPS when accessing it via PuTTy. I have ensured the password is correct when typing it, however we receive an Access Denied message.

Username: maijo

All of a sudden my account is stuck, please reactivate it. Thanks

Morty is not a VPS, he's a shared hosting server, like Johnny and Tommy, except Morty is the best one of all our shared servers. I can see you got the invite for Morty. Are you actually trying to purchase a VPS, or did you intend to sign up for the Morty shared hosting server? We have checked the system and you should be able to create the Morty account now. Please try again and let us know if you have any trouble, making sure to include the text of any error messages you encounter. Thanks!

i see that your VPS is using Ubuntu 22, would you like to use Ubuntu 24 instead?

I would like a fresh operating system.

Hi iv join the morty vps and it sent a email invite but it wount let me create an account

We don't need any more details from you to add that. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I would like to add a domain name to my account. Username is chapmjs The new domain is nvsgroup.org What other information would be needed to add this domain? Thank you for your help!

Yes, you are in the right section to ask for help with something like this. 🙂 I'm glad the question is solved, but just so you know for any next time and for the benefit of others who may search the forum for help if they encounter a similar issue: The one suggestion I'd have made here is that you could have made a new thread to ask for help with the transaction ID. This thread was marked as [Solved] back in May, and while my reply here proves we still do try to check all unread messages when we can 😅, a new thread to ask for help with the transaction ID for the server move would have a better chance at standing out. We also have some details in our Wiki about Account Moves that may come in handy, for anyone else who spots this thread curious about the automated process or the timeframe for a move.

Please check your PMs for information regarding your Lily account.

Domain added. It can take up to 2 hours to function.

industriasabal.heliohost.us please

Looks like Wolstech added those domains for you. Let us know if you need help with anything else.

Unfortunately, we don't offer *.heliohost.org domains anymore. I can add industriasabal.heliohost.us or industriasabal.helioho.st instead.

Hello, I need a new domain. My username is jhromany and the domain is: industriasabal.heliohost.org Thank you.

Thanks a lot

I've escalated your request for Wolstech's attention who can set this up for you. 🙂

Hi, I wanted to use .Net on the hosting and found out I should request access to Lily, can you help please?

There is no exception for tabbygarf.club. The reason it doesn't get disabled is because you have your MX record set to tommy.heliohost.org. It looks like the new domain doesn't have an MX record yet, so it would get disabled unless you fix that.

Domain added. I assume for the exception you're referring to having it excluded from the domain cleanup so you can use it for MX but not host it here otherwise. Krydos can assist with that part (I want to say that cleanup process can detect the MX being set to tommy and automatically ignore it, but not sure on that...).

Not sure if I am at the right section of the customer support to report this but just made a donation Transaction ID: 34611125JC9001140 Does my files automatically get back to Morty or do I have to request it? I did receive the notification to increase my donation but it slipped my mind until now. Thanks Duuuhhhh... just received the email about account moving to new server. Guess that solves the above.... Suhorrrrry....

Hi, I would like to add domain miaou.vip to my "bulletin" heliohost account and have the same exception that was setup to tabbygarf.club so i can use it for emails. (have it not turn offline every 48h or so because i dont have any files hosted in the folder or whatever) Thank you!