All Activity

Hi there, Yesterday I started a database import to add a couple of tables and as of today it has not finished. Is there a way to cancel the DB import? Thanks in advance

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Hi, Requesting SPF, DKIM, and DMARC records be added to my account to resolve issues on outgoing mail. Thanks! heliohost username: agus787 domain name: agus787.helioho.st

An email with a backup link for account a2025 has been sent to you. It looks like its a dump of your home folder from the day of the crash. You should be able to open that with a tool like 7zip and extract your files, then reupload them. It's possible that a full account archive with databases may also be available. Your account looks like it got archived on March 29 for inactivity (which effectively creates a backup), so its possible that file may be recoverable. Escalating to Krydos to see if this is recoverable.

Which domain is this for?

It's because your account was deleted. When the accounts recover from the Johnny crash, it only comes back with whatever main domain you pick. I've added mydigitallife.tk back to the account for you. It should work within 2 hours. Free subdomains ending in heliohost.org are no longer available to users, and have been restricted to system functions and staff accounts for several years now. It's just that a few users like you have been here so long that they still had them on legacy accounts. I've temporarily added it back, but it will redirect users to astron.helioho.st when they visit it so bookmarks and search results for your old domain can find the new one. There will be a point where the .org domain stops working, so please notify your users. It can take up to 2 hours to function. You have to unpack that on your PC and manually restore the files. You can't use the built-in Plesk restore function to restore it. Depending on the format, it's either a plain tar.gz archive containing a copy of your home folder, or a plesk backup (which can unpacked using these instructions: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File)

Oh yeah, that domain could be an issue if changing it means having to update/replace the firmware on old embedded devices. I'll put it back for now for you as an alias so you have both. It could take up to 2 hours to work, and will show the same content as the .us domain. In the meantime, please update your service/documentation so that new users and updates going forward will access your service through the .us domain instead. There will eventually be a point where we eliminate the remaining .org domains from user accounts.

Everything is the same, I still can't access anything via ftp or ftps. I used to have two domains: https://astron.heliohost.org/ and a parked domain http://mydigitallife.tk/, they still don't work. They are not at all visible on Plesk. The only place I can access now is https://astron.helioho.st/getting_started.html. There, a timer appears, which ticks, but doesn't go anywhere if time ends. When I can get to the Plesk panel https://johnny.heliohost.org/smb/web/view, I tried to restore using the recovery files (the backup I got when the server crashed), but the upload starts and takes a while, a message appears that it cannot be restored because the recovery file is corrupted or made with an older Plesk version. So, what to do next or what can I do?

Fabulous! All working now, after upload via Plesk 🙏

Thanks a lot, the most recent logs tell me about remaining daily users too.👍 These are on devices abandoned by their vendor 15 years ago, but popular among expats, and more recently, kids. Keeping the .org TLD might spare them the hassle of reflashing to a new server's address.

Hi. Sorry, me again. Looks like some dependencies didn't get properly installed with my last request for whatever reason, so I'm back with Account Username: dragoe Sever: Johnny Version: Python 3.14 Modules: Sniffio tzlocal Apologies and thank you very much

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Thank you so much for your help! I wanted to let you know that the repository has finally loaded. It took about 24 hours to finish, but it is no longer stuck in the queue. Since it loaded, we won't need to do the account reset. Thank you again for your support!

Ah. I think Solid Explorer on Android caused this issue. It was my first time using it to connect to tommy ftp. I will just not use it for tommy anymore. Sorry for the trouble and thank you.

Oh, I see. I saw the "Deploying files to hotel.helioho.st" message and since that's the domain that was just added, I thought you'd tried again since the changes without waiting 2 hours. Since there doesn't seem to be a way to stop or reset the git queue, it may be that you'll need to wait for it to timeout. But this is just a guess and I have no idea how long the timeout might take. The nuclear option could be to try an account reset. And then once the account is recreated wait the full 2 hours and try the git integration again. It's up to you if you want to try that. I was able to import your git repo to my own test account so that part seems to be working fine in Plesk.

You got suspended for high server load, specifically load coming from systemd. In your case, it appears to be that you left an SFTP session open too long, though this can also be caused by overusing scheduled tasks (typically running them too frequently). Please be sure to disconnect from SFTP when you're done using it. Leaving connections open can get you suspended, as SFTP uses CPU just to sit there and do nothing with the connection open. Unsuspended. It might take up to two hours before your domains work again. Edit: The unsuspend is taking a little longer than I expected. You'll be unsuspended shortly..

DNS recreated.

Remote access enabled. host=64.62.151.106 port=5432 user=alexandrepascoal_raptor dbname=alexandrepascoal_eagleeye password=<set in Plesk>

Hello, I recently reactivated my account, but all my files and databases are completely missing. I do not have a local backup of my website, and the official backup tool did not find any files for my account either. Could an administrator please check your internal server archives to see if there is any backup of my data that can be manually restored? Username: a2025 Server: Johnny Main Domain: curiosimundo.heliohost.st/es Thank you for your assistance.

Hi! I've been with heliohost many years and for the first time, I just found out my account is suspended. I wasn't notified of anything regarding this. Can you let me know the reason? Thanks so much. ID: keibeeit

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Go to https://heliohost.org/backup and enter your new live.com email address to download your backup from May 8th when the server was powered off.

Thank you for the response, but there is a misunderstanding regarding the timeline. I did not try to deploy the repository after the main domain was changed and the subdomain was created. The issue with GitHub getting stuck in the "Queued" status started yesterday, long before any of those changes were made. Every time I try to create a repository, it just shows up as stuck in a queue. The repository has been frozen in that queue since then.

It looks like you didn't wait a full 2 hours since the domain was added to try to deploy files so it, so that can explain why you got unexpected results. When we add domains, we explain that it may take up to 2 hours for your new domain to fully work. This is because domain changes need an Apache restart, and those happen every 2 hours. I was able to follow the same steps you're using and import and deploy a test repo, so it doesn't look like you're doing anything wrong there.