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If these are student accounts, do you have a school email address we can attach to your accounts so we can exempt them? We need one student email address per student account, so please find out which account belongs to which person and provide a list of whose email goes to whose account. Also, tecandsoft already has a replacement account on Tommy (tecandsoftsrv), so it cannot be unsuspended without suspending the new account. The policy is one account per human being, not one account per server.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Visitors to my site have been complaining lately that it is often unavailable. I set up an external monitoring service and it turns out that my site is unavailable 1-2 times an hour for 1-2 minutes. I have seen messages about "503 errors on PHP pages". However, the main page of my website (totally static HTML) goes unavailable too. It seems that nginx on Tommy is completely reloaded very often.

Hello, my HelioHost username is samsite2. I would like to add a completely new domain to my account in order to host a separate website. Please add the following domain to my account: smurmel.helioho.st I would like to keep my current domain and just add this as an additional one. Thank you for your help! Best regards, samsite2

For MySQL you actually do this yourself. It's in the database user properties in plesk, at the bottom.

Krydos can do this for you.

Hello, Recently our website is facing a continuous slow loading issue and often 502, 503 and sometimes 504 error. These errors happening even when we are updating a form or generating a PDF required re-entry of data which annoy the website users. As you are investigating this issue, by this time to keep our php website always up, we have decided to upgrade to Morty for 6 months. Since PayPal is not available in Bangladesh we can not upgrade to Morty using the automated system. Can you please make a stripe payment link so we can make the payment with dual currency visa card. Best Regards, MD Shifat Bin Siddique Username: hhfn

Hello, The accounts of the users tecandsoft and mabragado have been closed. We are students who connect from the same school, we really like your hosting because it allows us to apply what we are learning, we do not consume large resources as it is only to have an experience in a real environment of what we are learning. Please, I ask you to reactivate our accounts. Thank you

Hello, The accounts of the users tecandsoft and mabragado have been closed. We are students who connect from the same school, we really like your hosting because it allows us to apply what we are learning, we do not consume large resources as it is only to have an experience in a real environment of what we are learning. Please, I ask you to reactivate our accounts. Thank you

Hello HelioHost Support, I would like to request remote access to my MySQL database on the Tommy server. Username: santorino Server: Tommy Database Name: santorino_coffee_orders Remote IP Address: 109.196.127.148 Reason: I need external database access for mobile app development&remote testing Please let me know if you need any additional information. Thank you for your help! Best regards, santorino

Hi, I was able to resolve the issue. The problem was that the .env file wasn’t being read, so I updated the code to specify the path explicitly: dotenv_path = os.path.join(os.path.dirname(os.path.abspath(__file__)), '.env') load_dotenv(dotenv_path) Now it works correctly. Thanks everyone for your help.

On this URL: https://shahzaib.heliohost.us/flasktest/rates Please see this video: https://www.loom.com/share/8521882fcaba4207aaefd391df6d0057?sid=5a6e990e-222c-4d10-a347-992d744c6b3a

Domains added. You'll need to create A/AAAA records to Tommy's IP address or switch to HelioHost's nameservers for the changes to take effect, plus wait for an hour and a half so Apache can restart.

The vps111.heliohost.us/adb/public/ directory doesn't even exist. Did you delete it? If so can you provide the URL that still exists that is producing the open_basedir error?

Hello, could you please these domains to my account: * yourthings.me * yourthings.us

I see a 403 at https://shahzaib.heliohost.us/ that is caused by there being no index file. You can fix this by putting index.html or index.php. What URL are you seeing a 404 at?

Indeed, thanks for explaining

This is going to be a Krydos question...

You're on the Tommy server, and that has a limit of 10 database connections at a time. When you say you're not able to connect from the DB manager, could you give a little more info please about what is happening when you try? Do you get an error message or does it just hang? As well, please let us know what type of database (MariaDB/MySQL or PostgrSQL) you're using. You might also get more details on the issue from your error logs inside Plesk. Here's a page explaining how to check the logs: https://wiki.helionet.org/View_Error_Logs If you see any db-related errors, please post them here. It'll help us try to help you resolve the issue. 🙂

Users have a concurrent connection limit of 10 for mariadb, so this would be a reduction.

Did you check the logs again? It's giving 404 Not Found ...

Hello! I want to know if it's possible to increase the number of maxConnections to the DB in my account to 2. Usually, when developing, my backend is connected to the DB, and I'm not able to connect from the DB manager. Thanks for your help with this

Yeah that's the impression we got too. It's not code or account specific. Many users are seeing them at random. Logging has been enabled on the servers to try and find the cause. As of now, we know that Tommy and Johnny are affected, but Morty isn't.

int(components["port"]) Considering the value mentioned looks to be a port number, you probably just need to set it somewhere...likely to 443. None (null) does not meaningfully coerce to int in Python (unlike some other languages such as PHP where (int) null = 0). Aside from just setting the variable to start with, your fix would be to use an if statement to check for components["port"] = None and set it to a number.

What's the solution then?