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The heliohost.org subdomains are no longer available to users (they haven't been available for several years now, though legacy domains have continued to work). We had to limit the heliohost.org domains to staff and system domains because the actual heliohost.org domain kept getting blacklisted from places like facebook and marked as malicious in Chrome due to abusive or hacked users with these subdomains sending spam or setting up phishing. We can add it back temporarily if it's needed, but there will eventually come a time where remaining accounts will be forced off of these domains. Is there a specific reason you need this domain temporarily?

Thank, a bit conmplex to set DNS, May be the next time. i completed set up option 1 also it work fine.

Hi, my username is ekklisia and I just restored my account and website on Johnny. My domain is now ekklisia.helioho.st. My old domain used to be ekklisia.heliohost.org. Is it possible to add that domain name, ekklisia.heliohost.org, as an alias? Thank you.

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Hello, i'd like to request the configuration of SPF, DKIM,DMARC for sending emails to Gmail addresses. My domain is pinahouse.heliohost.us Thank you!

I paid. Can you re activate it. It's urgent

This should be supported. I can have Krydos check on it for you, but just need to know there the connection comes from. Do you know what IP address the inbound connection from Railway is coming from?

A VPS comes as an empty linux box that you can configure it however you want, so you can definitely set up whatever web server you run to host multiple sites. Many of our users ask for a free control panel like Hestia to make setting up and managing a web server on their VPS simple. Note that if you want to put your subdomains under the vps133.heliohost.us domain, you'll need to contact us to have the DNS configured for each subdomain, as a VPS cannot automatically add the DNS records needed for a something.vps133.heliohost.us subdomain to work.

To whom it may concern, I use Mecury vps service, mine vps133, there are multiple plans, just curious to know that does my plan support free multiple sub domains? I am learning to install Wordpress like below. if yes, I need subdomain wordpress.vps133...... for learning option 2 . option 1: using exist domain 1.1 install in subfolder var/www/html/wordpress , normal access point to http://my domain/wordpress /var/www/html/wordpress -> http://vps133.heliohost.us/wordpress 1.2 install in subfolder var/www/wordpress , use Symbolic Link method point /var/www/wordpress to /var/www/html/wordpress for access http://my domain/wordpress /var/www/wordpress -> http://vps133.heliohost.us/wordpress 1.3 install in subfolder var/www/wordpress , use Apache Alias method set DocumentRoot /var/www/html Alias /wordpress to folder /var/www/wordpress for access http://my domain/wordpress alias /..html/wordpress-> /var/www/wordpress -> http://vps133.heliohost.us/wordpress option 2: using sub domain learning for installation to subdomain, need free subdomain e.g. wordpress.vps133...... 2.1 install in subfolder var/www/wordpress , use Apache Alias method point ServerName: subdomain to document root : /var/www/wordpress for access http://subdomian /var/www/wordpress -> http://wordpress.vps133.heliohost.us/

Domain added, will take effect in just under an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP for the new domain.

Hi dear admin. can you please add www.doctorajayan.com to my hosting account. thank you.

hello again, my username is csierrae1815, I have now moved my Node.js application to an external server (Railway) to prevent any further high memory usage on the Tommy server. However, my application is currently getting a 500 Internal Server Error because it cannot establish a remote connection to my MySQL database hosted on my HelioHost account. Here are my account details: Username: csierrae1815 Main Domain: hotel.helioho.st Server: Tommy Database Name: csierrae1815_Hotel_Laravel I have already enabled "Allow remote connections from any host" in my Plesk database settings, but the connection keeps timing out from the external IP. Please let me know if external access is possible or if it is completely blocked.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Glad you figured it out.

Thank you very much for the response and for unsuspending my account. I have completely moved my Node.js application to an external server to prevent any further excessive memory usage on Tommy. The account will now only be used for the frontend static files / database, ensuring it remains well within the resource limits. I appreciate your help and understanding.

Good day. Whenever i try to visit my website located on the domain hax4.fun, it redirects me to the plesk /login_up.php page instead of the index or something else. This does not seem to be an issue when looking at it in preview. Same thing happens when i enable my free assigned helioho.st domain (kekusis.helioho.st). I am not really sure what to do from here, this issue seems to have appeared on it's own when i wasn't concerned with the website. SOLVED: Seems like the ipv4 & ipv6 addresses of the plesk server have changed, so i just had to replace the old ones with the new ones in my DNS. Once again, big thanks to the HelioHost team for their amazing opportunities, nobody provides such reliable hosting at this subscriptionless price and more importantly with an active community like this.

You're suspended for excessive memory usage caused by your node application. This is unfortunately very common for Node apps, especially if they run continuously (or for passenger apps, have frequent traffic that keeps them awake). Please reduce the memory usage of your node application, or remove it if it cannot be corrected. I've disabled node on your account and unsuspended you. The account can take up to 2 hours to function.

a. csierrae1815 b. Tommy c. hotel.helioho.st URGENT ACADEMIC REQUEST: Dear HelioHost Support Team, I am writing to request the reactivation of my account. This website hosts a critical university project (a hotel management system) that I must present and deliver this coming Saturday, May 30th. My final academic grade depends entirely on this project. I believe this suspension is an error, as the site is strictly used for educational and testing purposes. Due to the tight deadline, I urgently need to regain access to my project files and database. If there was a resource spike caused by my code, please let me know so I can optimize it immediately. Thank you for your time, understanding, and urgent help. Best regards, Christian Sierra

Domains re-added. They should work within 2 hours. And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.

This support request is being escalated to our root admins who can add those for you.

Sorry, could you also add the requests module? so: flask-cors==6.0.2 requests==2.34.2 Thanks again!

Hello, my username is jacobinathanialp. I would like a module to be added to the Johnny server for Python: flask-cors==6.0.2 Thanks!

Sounds good. Let us know if you need help with anything else.

Please don't create multiple threads for the same topic. It's possible the backup was performed before you created your PHP file. You'll need to either look for the PHP file in your own backup, or recreate it from scratch.