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thx so i will check tomorrow again to try to see the logs

It takes up to 2 hours for a change to development mode to take effect. Wait 2 hours then try again and it should provide more information. If for some reason it does not, we can escalate it at that point so Krydos can take a look at the logs for you.

ok thx i will try to change to development to see if i can see the error both https://dead-run.helioho.st/api/scores# and https://dead-run.helioho.st/api/health# are getting 504 Gateway Time-out sometimes and when it loads its still the in the same state even that i already change to development it says i dont have permission to acess the log but i already switch to development

The error message you posted says: "You can also get a detailed report to appear directly on this page, but for security reasons it is only provided if Phusion Passenger is run with environment set to development and/or with the friendly error pages option set to on." So if you want a detailed report to appear, then you need to set the environment to development. Since this is the second time you've been impatient about the unpaid volunteer staff not being able to help you immediately, I'd recommend you make use of the technical documentation in our Wiki: https://wiki.helionet.org There is a search function and detailed information on how to use Node on the shared hosting servers. It's unreasonable to expect any of us to drop everything at our paying jobs or school classes because you're not patient enough to wait for someone to be available to assist you, for free, in our spare time.

is this it

where do i see my environment ? i founded its production do i need to change to development ?

Since the 20 days that were transferred from the Morty payment have been used up, there is no need for a trial period anymore, so the new link to pay is https://heliohost.org/vps/pay/?code=AsYrhPBG9TMml7Fd

We offer 2 different free domains, ending "helioho.st" and "heliohost.us". Since you already have alperugurcan.helioho.st as your main domain, we could add alperugurcan.heliohost.us as an addon domain for you. Would that work?

Do you have your environment set to development or productions?

My username is alperugurcan I wanna add alperugurcan.helionet.org or smth like that Thanks

Added. # dig +short CNAME shop.ryofist.dev webstore.tip4serv.com.

Your Tommy account was created in 2019, so we always recommend doing a reset on anything that was transferred from cPanel. I started a full backup of the ancient robev account for you, and in a few minutes it will be available to download from https://heliohost.org/backup Once the full backup is downloaded and you are sure you have everything you need let us know and we can do the reset. As far as canceling and deleting the VPS you can do that yourself at https://heliohost.org/dashboard/cancel/ Make sure you login with the username rob33x for your VPS. If you login with your email address it is ambiguous because both the VPS and the Tommy account have the same email address so it will probably default to logging in to Tommy.

Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load. Your website is currently up.

Apache looks like it got stuck while restarting as there's a large number of other maintenance tasks piled up behind the restart in the queue. I'm waiting for a response in a staff channel about it...

Hello, I am hosting a Node.js API on dead-run.helioho.st (HelioHost / Plesk). The app never starts: every request shows the generic Phusion Passenger error page (“We’re sorry, but something went wrong” / “Web application could not be started by the Phusion Passenger application server”). The Error ID changes on every refresh, so I assume the process crashes on startup each time. My setup Application root: /httpdocs Document root: /httpdocs Application startup file: server.js Node.js version (panel): 23.11.1 Package manager: npm (I run NPM install from the panel and Restart App) Custom environment variable: LEADERBOARD_JSON_ONLY=true (to avoid native SQLite; the app can fall back to a JSON file) What I have already tried Uploaded a CommonJS server.js with module.exports = app (no listen() under Passenger). Dependencies: Express 4 and cors in package.json; removed native better-sqlite3 from the critical path when using the env var above. Deleted node_modules and ran a fresh npm install, then Restart App. Confirmed server.js, package.json, and node_modules are under /httpdocs. Cleared browser cache; waited after changes. What I need from you Please check the Passenger / Node.js logs for my account/domain and tell me the real stack trace (e.g. missing module, permission denied on data/, Node version issue, etc.). I do not have access to /var/log/passenger/passenger.log from my side. If something in my Plesk Node.js settings is wrong (application root vs document root, Node version, or permissions on /httpdocs / data/), please advise what to change. Sample Error IDs (if helpful): I can provide the latest ID from the Passenger page if you tell me where you prefer I paste it. Thank you for your help. Best regards, smel Domain: dead-run.helioho.st

I've been getting consistent "504 Gateway Timeout" and "502 Bad Gateway" errors all day today. While server status 1 and 2 say the Johnny server is up, something is causing these two errors. Last time I got the same errors because my account was locked (due to FTP over-quota usage). So this time, before posting here, I checked that my account is active and that my website pages are not showing an account suspension notice.

Right that's why I posted this here. I thought an administrator can help me... Regarding deleting things, again, I don't know if that's why my it says my account is suspended, or why I can't log into FTP, and I don't know what files are taking up so much space.

An administrator will be able to help with this.

An administrator can help you with canceling your VPS. For your Tommy account - you can either request an administrator to delete some files for you, upgrade your account storage, or reset the account from the dashboard page: https://heliohost.org/dashboard/

Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.

Hello, I would like to have the domain docs.ryofist.dev added to my account. My HelioHost username is ryofist.

Hello, I would like to submit a request to have a CNAME DNS record created to have the subdomain shop.ryofist.dev of my domain ryofist.dev use the external nameserver webstore.tip4serv.com. My HelioHost username is ryofist.

Hi. I've had both a free account on Tommy and a paid VPS for several years. I don't really use the VPS features so I'd like to close my VPS and migrate back to using my account on Tommy. https://robbiewolfe.heliohost.org username robev I've backed up what I want from my VPS. When I tried logging in using FTP to my Tommy account, it says "Authentication failed. Could not connect to server". The account details I'm using are tommy2.heliohost.org, port 1373 Perhaps those have changed? I haven't logged in in a few years. When I logged in to Plesk, it says my account was suspended. It also says there's 1001.5 MB used of 1000 MB, perhaps that's why? I'm not sure why so much space is being used. Perhaps wordpress backups. But I can't log in to FTP to check... Any help would be appreciated. Thank you.

Your account has been unsuspended and the mailbox passwords for all of your mailboxes have been randomized. You'll need to reset your mailbox passwords to use them. I also removed the forwarder from diretoria@escolasmt address. Forwarded emails count as sent messages (and you had 4 recipients, so each email it received caused 4 emails to be sent). We highly recommend not using forwarders, as just receiving mail will cause you to exceed your mail limit through no fault of your own. Users are limited to 50 sent emails per day for the entire account, so with that forwarder, receiving just 13 emails would've caused you to exceed the limit.

Apologies for the delay on this, I'll take a look at it in a little while when I'm at a computer for you.