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Hi, We have discussed this matter twice previously, and I explained to you that one account belongs to my father and the other is mine. If you wish to cancel one of the accounts, please cancel the one associated with the user "luisgalvan." I do not want this to turn into a monthly conversation. Luis Galvan

Hello, dev pals: I am having an issue trying to find some info about what to do next with my domain and its ssl/tls certificate. Here's the situation: I got a VPS, and I like to thinker with things on my own, like reading, researching, no-AI help, old school, and I found out that installing Hestia was not that hard using their autoinstaller, but now, when I get to the part of activating the ssl certificate with the command they provide: v-add-letsencrypt-host, I realized the domain I already own, has its own certificate from PositiveSSL. To access Hestia CP, since it is going to have a subdomain to my own domain, do I really have to activate the let's encrypt certificate, or can I just let it use the one I already own? Thanks a lot in advance for your help and tips.

Domain added. It can take up to 2 hours to start working.

Hello, could I please be unsuspended: Username: dragoe Server: Johnny Main Domain: https://dragoe.helioho.st/ Reason: High Load What I will do about it: I will run less things at once on the server :P. I had estimated the memory usage would be about 160-180GB so thought it would be fine. For my information, did usage spike severely at any point, or was the average usage just higher then I was expecting it to be?

Dear HelioHost Support Team, I hope you are doing well. I would like to request the addition of a new domain to my hosting account. Here are my details: Username: shawonxmax Domain to Add: shawon.pro Please add this domain as an additional domain to my account (no need to replace the existing domain). I will configure the nameservers to HelioHost after your confirmation. Please let me know if any further action is required from my side. Thank you for your support. Best regards, Shawon

Domain added. It can take up to 2 hours to start working.

i want to add domain to my account name "bankbkms" my domain is "bkmsdev.in.th"

Domain added. The correct nameservers are ns1.heliohost.org and ns2.heliohost.org

Dear Helionet Support Team, I hope you are doing well. I would like to request that you add my domain to my hosting account. Below are my details: Username: shawonxmax Domain: shawon.icu I have not configured the nameservers yet. Please let me know the correct nameservers I should use for HelioHost, and I will update them accordingly. Kindly proceed with adding the domain to my account. Thank you for your support. Best regards, Shawon

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Dear admin, would you please add filterhubuae.com to my hosting. Thank you so much.

The only payment methods for debit/credit cards we accept are PayPal or Stripe. You could also alternatively donate using cryptocurrency or one of the other methods listed here: https://heliohost.org/donate/.

hi, I want to donate for tommy package but my country isnt listed in debit credit list. its Pakistan. is there any other way to donate for tommy package.

Thanks a lot, I have been working on it by now. It is going as expected. And yes, I will use the paypal link soon, I will be needing this vps a few months, so that's about right. Again, thanks a lot.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

I want to reset my account because it seems I messed up the overall functionality by deleting something I shouldn't have or by starting an action and then canceling it. My user name is: heliohostletharg

Earth VPS is $15 per month and you paid $10 for the Morty account, so that will last you about 20 days. This link will allow you to set up a $15 per month subscription with a 20 day free trial period at the beginning since you already paid $10. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ I have already deleted your Morty account, and started your Earth VPS building using the same username and password as you picked when you signed up for Morty. Building the VPS and running all the latest updates takes 10-30 minutes, and you'll receive an email when it is done. If you're having trouble logging in after receiving the email you should be able to reset the password at https://heliohost.org/reset/

Hi again, I purchased the balance $12 Morty and I am willing to paid the extra for VPS Earth.

Information sent by PM.

That account looks like it has already been moved to Morty and unsuspended.

An administrator can do this for you. Which VPS plan are you looking to convert to?

An administrator will have to help with this.

Thank you so much, May I ask for a remote desktop access?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Greetings, I rushed to get a hosting, just opted for a Morty about an hour ago. And It looks great, but now I realized I am not gonna be able to do everything I need on it, i.e: install and/or uninstall packages/software whenever I need, when testing sometimes I need to do this quite often; use some custom command line utilities or python scripts made to analyze internal data, etc. So I thought I was gonna be able to move my plan to a VPS one, using the option on the dashboard, but it does not move plans, just accounts and that is not possible between shared and vps accounts, but reading on the refund policy page I saw I do not really need a full refund to buy again a VPS, it says it can be exchanged. I haven't uploaded anything or configured anything, so I do not need to transfer any data, and I will be able to do my work with a VPS earth. So how can this be done? Thanks a lot for your help.