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  1. Past hour
  2. Unknown025
    Your account is being reset, you should receive an email to recreate your account shortly.
  3. futureeternal
    please can you help me reset my account?
  4. Today
  5. futureeternal
    i want to reset my account
  6. Unknown025
    Looks like your account has exceeded the storage quota. You can either upgrade the storage at https://heliohost.org/dashboard/storage/, reset your account, or request some of your files to be deleted by an administrator.
  7. meritukovstepan
    Yes
  8. futureeternal started following [Solved] Please unsuspend my account
  9. futureeternal
    please i will like you to unsuspend my account. account is futureeternal and email address is futureeternal@gmail.com
  10. MoneyBroz
    SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.
  11. dtfj started following [Solved] Enable SSH access
  12. dtfj
    Hello, Can you please enable SSH access for my account? Server: Tommy Domain: dtfj.helioho.st Username: dtfj Thank you.
  13. Krydos
    Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
  14. Krydos
    It's been a week and you still haven't fixed your DNS issues. We can't login to your Namecheap account for you and fix this, so it's something you're going to have to do yourself if you want to host this domain with us. We could add a free temporary domain such as claudianunesdesign.helioho.st so you can make sure the account is working prior to changing your claudianunesdesign.com DNS settings if you want. Let us know if you need additional help.
  15. softeng2025
    softeng2025 joined the community
  16. pablotango202
    pablotango202 joined the community
  17. michael20
    michael20 joined the community
  18. Yesterday
  19. kbp2025
    I'll see
  20. Krydos
    If someone goes to meritukovstepan.helioho.st do you want them to get redirected show their browser shows supnot.helioho.st?
  21. Krydos
    You can remove it yourself.
  22. MoneyBroz
    This support request is being escalated to our root admins.
  23. wolstech
    I'll have Krydos take another look, but considering what was posted in your last topic and the fact the issue returned, it sounds like what you're running might just be too heavy. I'm not sure if there's further reduction possible or not. If not, the permanent fix may require buying an upgrade. I'm not sure if a trial would be possible for the upgrade to see if it would actually fix the issue before buying it. Escalating again to see if any further improvement can be made.
  24. kbp2025
    Shut travel-lk then. I don't need it. The customer has abandoned it. But others I want as they are.
  25. Krydos
    A few things I wanted to note: 99% of your load is coming from the one Wordpress site travel-lk.com. I would recommend switching to another software other than Wordpress if you want better performance for the whole VPS. If you refuse to get rid of Wordpress, you really should add some more memory. Decreasing the resources MariaDB and PHP 8.3 are allowed to use helps keep the system from swapping, which increases the speed, but in order to get truly fast speed you should still increase the memory. Your system is still pretty swapped. Over 1000 MB in swap right now, but it's mostly spamd processes, named, etc. which you probably aren't even using anyways. Just like in point 1 and 2 you really should increase the memory until your system doesn't need to swap at all.
  26. kbp2025 started following [Krydos] 504 Error
  27. kbp2025
    I still get this error. Please fix it permanently.
  28. meritukovstepan started following create an Alias domain
  29. meritukovstepan
    Hi! Can I create Alias domain? Username: meritukovstepan Domain name: supnot.helioho.st
  30. wolstech
    That domain cannot be added because the contents of your account violate the terms of service. Note that this prohibition also includes selling access to IPTV and related services, even if the actual content is hosted elsewhere, becuase IPTV and related services are illegal in the USA where we are located (copyright infringement).
  31. romerojhh
    romerojhh joined the community
  32. lulutest
    lulutest joined the community
  33. meritukovstepan
    meritukovstepan joined the community
  34. razorultra
    razorultra joined the community
  35. kharab7esh
    I want to add the domain along with updating the domain name servers. watchup.store
  36. teambang
    teambang joined the community
  37. MoneyBroz
    Glad it's working for you now, marking as solved.
  38. kbp2025
    Now it's good
  39. duukey
    duukey joined the community
  40. KazVee
    I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
  41. luizpaulo started following [Solved] Add domain nmal.rio
  42. luizpaulo
    Hi, I’d like to add a domain nmal.rio to my account, luizpaulo. Thanks in advance.
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