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Can i add my own domain to my web? i want to make into cuanin.ceee17.xyz, i already have the ceee17.xyz domain

Hello, I was wondering if it's possible for me to connect to my MySQL database externally? At the moment it only allows "localhost:3306". Kind Regards, Michael Hoffmann

Hi, I would like to reset my account. Username is hsorsa. Thank you very much.

Just to make sure, did you enable Node.js before trying to use it? In Plesk, there's a toggle button to enable/disable Node.js, which requires an Apache restart (i.e. ~2 hours) to take effect. If you've already done all that, an administrator will look into it in the morning (it's nighttime here in the US).

Hello, I am trying to deploy a Node.js application on my account (domain: 520520.helioho.st), but it fails to start. The frontend application shows a generic "Failed to connect to server" error. The most critical issue is that the Node.js logs in the Plesk panel are completely empty, which makes it impossible to debug. We have simplified the backend code to the absolute minimum to diagnose the issue, and it still fails to run. Here is the test code for index.js: const http = require('http'); const server = http.createServer((req, res) => { res.writeHead(200, { 'Content-Type': 'text/plain' }); res.end('Server is working!'); }); const PORT = process.env.PORT; if (PORT) { server.listen(PORT, () => { console.log(`--- Test server listening on port ${PORT} ---`); }); } else { console.error('Error: PORT environment variable not set.'); } My package.json only includes {"dependencies": {}} for this test, so there are no external dependencies. My Node.js configuration in Plesk is: Application Root: /httpdocs Application Startup File: index.js Even with this extremely simple setup, the server does not run and no logs are generated. This suggests there might be an issue with the Node.js environment on the server itself. Could you please check if the Node.js service is running correctly for my account and why it is not generating any logs? Thank you.

Thank you so much for getting the accounts merged everything is working perfectly I really appreciate your help and quick support throughout the process have a great day

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

user: wapps Please reset account. I am trying to use Helio for node.js, to connect to a database, and phpMailer, for sending emails. In my original attempt, I succeded in connection to a hosted database, but could not get the email to work. Reset the account. In my second attempt, I succeeded to get the email working but not the database connection. Reset the account. In my third (and current attempt) I got the database working but not the email. If at first you don't succeed .........................

Account xdwolf has been merged into roxanne. It can take up to 2 hours for the domains associated with xdwolf to work correctly. Please let us know if you need anything else.

Domain added. it can take up to 2 hours to start working.

Hello I need a domain: sora.moss.helioho.st Thank you

Domains added. Please be sure to configure DNS for gbinoticias.com (either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA pointed to the IPs shown in Plesk). The domains will take up to 2 hours to function.

Sure. You can download that backup through our website here: https://heliohost.org/backup/

Just to give short feedback: Everything worked 😃

From the June 12 @ 19:51UTC backup, can I get a copy of the backup_user_data file? I do not need a full restore, just want to see the home directory structure and coding for some files at that time.

Both

I'll go ahead and get these two merged for you and let you know when it's done. Note that you might receive an email saying that xdwolf is moving itself to Tommy while I am working on this, this is because I can't merge accounts that aren't on the same server.

its not a proxy not sure how to remove the app but i've now disabled it and deleted all folders, can you pls confirm now is ok?

I am now posting from my roxanne account as requested, to confirm that I also own the xdwolf account It’s possible that my occasional use of a VPN may have contributed to the issue. I sincerely regret any unintentional breach of the one-account policy. I would be very grateful if you could merge xdwolf into roxanne domain and files, as I would prefer to continue using the roxanne account which I donated for. I appreciate your understanding and support in resolving this matter. Thank you once again for your time and help

i have no idea i was using only username xdwolf but i got my other one roxanne suspended sometime ago my xdwolf was working but it was also suspended i thought it was due to have two account i only have those two username currently register and using a year ago my brother did make multiple account and was suspended but he was using my account so i dont know which other account got me suspended this time maybe i mistakenly logged in to my id once or twice while i was on vpn i dont know honestly maybe thats what flagged the multi account trigger. yes i will post from roxanne thank you again

I believe the vendor folder would be created in whatever folder you put the composer.json file. Because you manually uploaded a prebuilt vendor folder to the same location as composer.json, there's no way to tell whether it worked. (Normally you'd just upload a composer.json, select it in Plesk's composer page, then hit the install button on the composer page and it would build the vendor folder for you). By the way, it's kind of silly to put this stuff in your home folder since it can't be accessed from your domain. You should create a new folder inside httpdocs and put it in there so you can actually access the app your building (e.g. making a folder called mytestproject inside httpdocs would make your app appear at wapps.helioho.st/mytestproject/ )

You are suspended for multiple accounts, but those two accounts are not actually matched with each other. They're both matched with different accounts. Do you know why there are other accounts that may be matched to these? Since you want to keep roxanne, please post from the roxanne forum account to confirm you own the other account too. Once you've confirmed ownership, I'll just merge xdwolf into roxanne for you so you can keep everything (both domains, etc.) in one account

You either do a manual restore by extracting the data and manually uploading your data again, reimport any databases if you have them, change your settings back, etc.. For an automatic restore, you have to ask us to restore the backup we have in our system (June 12 before your reset). Automatic restore of a backup cannot be done by the user. The files like the apache files, etc. you mention are useless to you since users cannot do their own automated restores.

Please excuse my follow up questions. I am only a novice to all of this. I see what you are saying about "backup_user-data_2506141724.tzst" containing the files that were in the Home Directory: I extracted them on my home computer with 7-zip and winzip. In the backup there are numerous other files (e.g., backup_apache-files_2506141721.tzst, dump-index, etc). I am assuming that all these files are needed collectively to preform a complete restore (as I think you are referring to by stating that you can restore the site with the June 12 @ 19:51UTC backup). How do I do a complete restore with the backup I made of my site? Do I have to use 7-zip and winzip to extract what ever is in the other files and then upload them to Helio? Or is a complete restore that way not possible? I apologize for these questions, I believe you told me user backup restores are not allowed, but I am a bit confused.

Hello HelioHost Team, I knew that having multiple accounts is not allowed under HelioHost's policy. Unfortunately, I didnt know same rule applies even to donated accounts: Username of suspended account (donated): roxanne Username of active account (free): xdwolf I would like to respectfully request the following: Reopen the suspended roxanne account (I donated for this account and would prefer to continue using it). Disable/delete the xdwolf account to comply with your one-account-per-user rule. If possible, please move my current domain niraj-stha.com.np from xdwolf to roxanne. Remove any existing domain currently assigned to roxanne, if needed for the above transfer. I sincerely apologize for the oversight and appreciate your understanding and support. Thank you for your time and assistance. Best regards