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The fact you posted from the matching forum account with matching email is all we need. Your account is being reset. You'll receive an email when the process completes containing a link to create a new account. If you need any of your old data, it will be available for download at https://heliohost.org/backup/ once the reset finishes.

My username is: allsurej I would like to start fresh with a clean account — removing all existing files, databases, and configurations — so that I can rebuild from scratch. I understand this action is irreversible and I am happy to confirm my consent to proceed. Please let me know if you need any additional information to verify my identity or process this request.

Is there any particular reason you can't use Python 3.12?

Domain added. It can take up to 2 hours to start working.

We're updating our Terms of Service. Our Terms explain what you can expect from us when using our services, and what we expect from you as a user of our services. You can find the updated Terms at the following URL: https://heliohost.org/terms Our policy is to make a news post each time we make changes to the Terms of Service to give you plenty of time to review the changes and opt out of the changes if you wish to. What is changing: * California recently passed legislation making casino or gambling websites that use real money or cryptocurrency illegal. Since our servers are located in that state, we are required to comply with the new laws. * The Tommy and Johnny servers use Plesk non-profit licenses, so commercial websites are not allowed on those plans. If your business is just starting out, you can set up your website on the free hosting, but we will periodically review your account. If we decide that your business no longer counts as a micro-business, we will require you to move to Morty or a VPS. * For people who choose to run paid software, our policy has always been to ask for proof of purchase to make sure the paid software is legally licensed. We're adding this policy to our Terms of Service, so users are aware prior to installation that providing proof will be required. * It really should be common sense not to attack your own website and attack your own host, but not everyone has common sense unfortunately, so we're adding it to our Terms of Service that you can't stress test your own website. What this means for you: Our Terms have been updated to reflect these changes and go into effect on March 31st, 2026. If you agree to these Terms, no further action is needed, and you can continue using our services as you always have. By continuing to use our websites or the services you receive after that date, you agree to the updated Terms We hope that you'll agree to our Terms and continue to use HelioHost. If you don't want to accept the changes, you can choose to leave HelioHost by deleting your account and no longer accessing or using our services. We would be sad to see you go though.

Hello HelioHost Team, My username: davidw The domain I want to bind: tagz.click This is for a personal experiment/testing purpose. I would like to have the domain properly linked to my HelioHost account. Thank you very much for your assistance! Best regards, David

We have to add it for you. What domain do you want added?

Hi, I just want to ask how I can add a new domain to my account.

DKIM, SPF, and DMARC have been set up for the domain logospres.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Hi, Can I please get help that SPF, DKIM, and DMARC records to be added to my account? hosting account username: romerojhh domain name: https://logospres.heliohost.us Current mail-test result: https://mail-tester.com/test-u3rgkit67 Thank you, Romerojhh

I think I was able to get everything back up and running... Thank you guys for thinking ahead and automatically doing a site and database bk when moving accounts to a new server. We can close this support request email now.

Hold off on my last request. I located a db backup from Mar 11. Gonna explore it and see if I can get the data rebuilt for the new instance. If I have any issues, I will follow up. Thanks

Fixed the DNS issue but landed on another problem I didn't anticipate: When moving to another server, I know domain names are moved. However, are databases moved also or is it the responsibility of the owner to do proper diligence? The database attached to news.burken.com along with the username to access it are no longer showing in the database section of news.burken.com. Would there be by any chance a way to recover that database and username? I didn't do a backup myself before starting the move to new server. It was an impulsive action done because I got suspended too often for smashing past my previous storage allotment. Any advise or information on this would be greatly appreciated. Thanks.

thanks so much for sharing with me where the issue was, Gonna handle it immediately. Sincerely

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi there, I'm aviera and I would like to add the aviera.im domain to this account 💜 All the best aviera

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi admin, Please add this domain easybillsy.online to my hosting account. Thank you so much.

WSGI control access has been enabled on the domain carcareus.com. To restart your Django app and load new code changes in simply edit /home/nrchoudhari.heliohost.us/carcareus.com/config/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

The hourly limit has been set to 100 and the daily limit has been set to 500.

Your limit has been increased to 500.

This support request is being escalated to our root admins who can help you with this.

Hi, For the domain carcareus.com I need access to restart my Django app. Below are the required details. 1. username: shree21 2. On Morty Server: Yes 3. dispatch.wsgi created: Yes 4. Billing will increase: Ok 5. Domain name: carcareus.com

Request 2 Username: msbsurfi Domain: dmcbonesbank.org Email: support@dmcbonesbank.org Answer to requirements: 1. Hourly 100 mails and daily 500 mails 2. User Registration and Donation form submission 3. They click on the unsubscribe link sent at the footer of every mail. 4. Created 5. Created 6. Yes 7. No we do not share or sell email addresses or any info 8. Example email attached