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Hello, I have installed Plesk mobile app, however whenever I try to access the Mange in Plesk section, it shows me an error: "An invalid SSL certificate. Please cannot be opened by the mobile app". Please see the attached screenshot. Please suggest the solution for this.

Hello, I am running a python script and it needs a IP whitelisted by certain applications. Currently it is showing me this type of errors with different IP addresses when I run it at different time: ERROR - API error 401: {"error":{"code":"ip_not_whitelisted_for_api_key","context":{"client_ip":"2001:470:1:1ee::1002"}},"success":false}. Therefore, I need a dedicated and static IP address for my heliohost account. Username: piyushukani Please approve my request to get me a dedicated and static IP address so that I can continue working ony task using heliohost hosting. I am ready to pay the defined charges for this once my request is approved. Thanks in advance.

It has just changed from the previous to now 502 Bad Gateway

Error wont go away for 2days now

By configure DNS, we just mean that you need to set the name servers for the domain to work. You should use ns1.heliohost.org and ns2.heliohost.org.

pls where do i configure dns, and also, what is this hoting nameserver so i can point my domain to it

pls where do i configure dns, and also, what is this hoting nameserver so i can point my domain to it

Thank you so much. I really appreciate

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

I want to add a domain name to my hosting account. my username: samdav The domain I want to add ti named echelontix.com.ng. thank you

Oh, I see what happened after reading the console closer. It looks like some tests failed so it aborted. Does DBD::mysql work now?

Escalating...

We haven't heard from the other user that matched, so I've cancelled the pending suspension on your account. Shared networks are indeed a common cause of false detections for this...

Kindly provide access / enable the following perl modules to my environment DBD::mysql@4.052 DBD::MariaDB DBD::SQLite DBD::Pg DBD::ODBC DBD::DBM Details:- Username: ashwanibright server: Tommy

Hello HelioHost Team, Thank you for your message and for the great work you do in providing this service to the community. I would like to clarify that I have not violated the Terms of Service. I only have one active account and have not created or used any additional accounts, nor have I shared my account with anyone else. It’s possible that the alert was triggered due to a shared or public network I recently used to log in (such as from work or a university), which might have caused this misunderstanding. Please kindly review my case again, as I am confident that I comply with the Terms and do not have more than one account. Let me know if you need any additional information from me. Thank you for your time and attention. Best regards, Yolder

DBI seems to have installed. But not DBD::mysql below are Apache error logs AH01215: stderr from /home/quiz.heliohost.us/httpdocs/cgi-bin/welcome/welcome.pl: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (you may need to install the DBD::mysql module) (@INC contains: /usr/local/lib64/perl5/5.32 /usr/local/share/perl5/5.32 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 6) line 3., referer: https://tommy.heliohost.org/ AH01215: stderr from /home/quiz.heliohost.us/httpdocs/cgi-bin/welcome/welcome.pl: Perhaps the DBD::mysql perl module hasn't been fully installed,, referer: https://tommy.heliohost.org/ I tried doing the following on my local machine and it seemed working DBD::mysql@4.052 DBD::MariaDB cpanm --reinstall --notest DBD::mysql@4.052 cpanm DBD::MariaDB

Does it work now?

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

This support request is being escalated to our root admins.

Glad you got it sorted. I'll mark this thread as [Solved] but please let us know if you need help with anything else! 🙂

Problem solved

Hi HelioHost Team, I’m having trouble fixing an error on my account and would like to reset it and start over. Could you please help me with this process? Thank you for your assistance! Best regards, Weirddev

Kindly provide access / enable the following perl modules to my environment DBI DBD::mysql Details:- Username: ashwanibright server: Tommy perl version: 5.16.3

This support request is being escalated to our root admins.

Hello, I am trying to run some python script on Tommy server, however it seems like that my server is missing some important python modules my script require. I am using python 3.12 version. I have checked the list of already installed modules and found that the modules listed below are still not installed in it. json5 v0.9.1 schedule v1.2.2 delta-rest-client v1.0.13 And the below listed modules are the part of Python's standard library so it should be installed for python 3.12 (since I am using python 3.12 version) hmac hashlib argparse signal os logging dataclass Please install all the above listed modules in my account. Thanks in advance