All Activity

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

IP Range Rate Limited Unfortunately we've had to block the subnet range that your IP address belongs to due to excessive malicious traffic. Please open a support ticket on our forums, email us at support@heliohost.org, or chat with us using the widget in the bottom right corner to let us know that the IP address 41.36.132.153 would like to be unblocked.

DNS record added.

Are you able to view the wiki now? https://wiki.helionet.org/

Which domain?

You can keep the hosting plan and have a VPS, that's not against the Terms of Service at all. Any data you want put onto the VPS, you would move there yourself. Hestia haven't yet released their version for Ubuntu 26, so if you want Hestia, you'll need to get Ubuntu 24 installed instead.

This support request is being escalated to our root admins.

We had to block a bunch of IP ranges since bots were attacking the Wiki last weekend. Your IP is probably in one of the ranges. This support request is being escalated to our root admins so they can unblock you.

This support request is being escalated to our root admins.

The pending suspension for account oshekher has been cancelled. Thank you for complying with our terms of service.

What is your username?

Domain added. It can take up to 2 hours to start working.

I've hosted my website with it so it's my request to unsuspend it.

Hi i want to add a subdomain dns record could you help me please? Domain: leventyayla.com.tr Dns records: aws A 3.67.187.186

Hi HelioHost Support Team, I am receiving an "IP Range Rate Limited" error message. I am not sure why my IP was blocked, as I have not engaged in any malicious activity. Could you please check and unblock it? My IP Address: 171.236.58.199

Please add domain uniqsoft.co.il to my account

When I try to send e-mail I receive error message he message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for 'unqsoft@gmx.com', please contact your email service provider. Subject 'Test heli' Server Error: 554 Server Response: 554 5.7.1 <unqsoft@gmx.com>: Relay access denied Server: 'tommy.heliohost.org' Windows Live Mail Error ID: 0x800CCC79 Protocol: SMTP Port: 465 Secure(SSL): Yes Please help. May be ypu have to set Up SPF, DKIM, and DMARC records

I switched you back to Ubuntu 24 and installed Hestia for you. To login to Hestia go to https://vps162.heliohost.us:8083/login/ and login with the username 'admin' and the password you selected when signing up.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache When we load tested Moodle, it caused a lot of load so the risk of suspension is high. Please make sure to keep a very close eye on your account load if you use Moodle. You can check your account load here: https://heliohost.org/dashboard/load/ You can check out the load testing report here, showing the results for Moodle in the table: https://wiki.helionet.org/Common_Software_Load

The scheduled suspension for repeye has been canceled.

When someone goes to theclippercampaign.org do you want them to get redirected so their browser URL bar shows theclippercampaign.com?

I just observed that AWStats stopped recording visits (and everything else) on June 8th. One week after I changed my main domain, so that shouldn't be the problem when it worked for a week. The question is, why did it stop recording? Does anyone have an idea? Thank you all!

Update: Please, Let us start with these domains on the current Johnny. 1- lpl.helioho.st 2- waken.helioho.st 3- award-sci.helioho.st 4- award-edu.helioho.st I'll test server speed and compatibility (for Moodle, for example). Then, I'll upgrade to Tommy.

I received an email saying that I created more than one account. I remember having issues when creating the account, so I don't know if more than one account was created. The only website I want to keep is https://juntadirectiva.helioho.st/ sergioolarte@gmail.com

Hello HelioHost Support Team, Thank you for contacting me. I would like to clarify that I only maintain and actively use the account registered under the username Oshekher. The other account(s) that may be associated with the same internet connection belong to my friends. I do not use or manage those accounts. Recently, one of my friends informed me that their account was not working properly, so I logged in briefly to check the issue on their behalf. This may have triggered the login activity that was flagged by your system. I understand and respect HelioHost's Terms of Service regarding account ownership and multiple accounts. If necessary, please keep my account (Oshekher) active, as it is the only account that I personally use and maintain. Thank you for your time and assistance. Kind regards, Oshekher