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Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

Happy Memorial Day everyone! HelioHost has released a new YouTube video on how to issue a Google Trust Services certificate on a VPS. Check it out and subscribe at https://youtu.be/qXp6pw_aV0w We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Hello, I would like the domain fourteentrees.net added to my account. Thanks!

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Your query has already been answered here: https://helionet.org/index/topic/64554-my-acount-suspended/ Locking this duplicate thread.

I’m unsure why my account has been suspended, as I believe I haven’t violated any of your rules. I mainly used it as a personal WordPress notebook and occasionally for email. I would greatly appreciate it if you could review my account and reactivate it. Thank you so much! 4o

Hi, I know I am late to the party, but I came across the same issue several times. Solution: I increased almost all PHP-parameters for this operation temporarily to their maximum and then it worked. I don't know which of the following was the decisive one, but this is what worked in my case: memory_limit: 1024MB max_execution_time: 360 max_input_time: 120 post_max_size: 256MB upload_max_filesize: 256MB

Closing due to inactivity.

CF isn't supported for the free subdomains ending in .helioho.st or .heliohost.us (we don't allow external DNS for these subdomains). You can use Cloudflare if you bring your own domain though. If you own a domain you want to use, let us know and we can add it to your account. You can then use the custom domain with Cloudflare. If you do have a custom domain and want to use Cloudflare's proxy mode with it, be aware of the following caveats: The Cloudflare SSL mode "Full (Strict)" is not supported. Using Strict can prevent several Plesk features (notably SSL management and certificate renewal) from working properly. You'll need to set it to the non-strict version "Full" instead, which allows plain HTTP for the .well-known folder. CF's Origin Certificates are not supported. You'll need to use the Plesk issued LE certificate and the non-strict SSL mode above. You may need to clear the proxy cache on CF's end from time to time when developing your site.

I'm wondering if it is possible (realistically) to manage DNS in an external control panel (in this case - Cloudflare) if you update the records manually to match Plesk. Moreover I'm wondering if it's even *possible* to see your DNS records in Plesk. I have a bunch of services I tunnel with CF that HelioHost would not easily replace, and true while it wouldn't be the end of the world if I couldn't use Cloudflare I would rather not go through finding something else that would work.

Domain added. it can take up to 2 hours to start working.

Hello... I wanto to add a domain to my account. Domain Name : ayskha.com. Thank you, Dwi

Your account is suspended because we have reason to believe you are affiliated with (or reside in) the country of Iran. US Federal regulations prohibit HelioHost from offering services to users affiliated with Iran.

I’m unsure why my account has been suspended, as I believe I haven’t violated any of your rules. I mainly used it as a personal WordPress notebook and occasionally for email. I would greatly appreciate it if you could review my account and reactivate it. Thank you so much! vahid2535.helioho.st

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello HelioHost Support, I accidentally deleted my `public_html` folder from my hosting account, and now my website shows a "Not Found" error. I tried recreating the folder manually, but it doesn’t work — the server doesn’t recognize it properly. I would like to request a reset or repair of my hosting account to restore the default structure. My account details: - Username: alexys21 - Server: Tommy - Domain: alexys21.heliohost.org Thank you very much for your help! Best regards, alexys21

Please see the News post of May 9th, as it explains how to enable webmail, and may apply to your situation: https://helionet.org/index/topic/64390-503-errors-update/ If your webmail is already enabled, and you still have issues, please give us more details on what you mean by "cannot access the email accounts". Do you see an error message? If so, please let us know what error message you see, as it will give the volunteer support staff more clues on how to help you. Also, your account email address is set to an email address on the domain that is hosted with us. This is the hosting equivalent of locking your spare car keys inside your car. We strongly recommend changing your account email address to a reliable external email provider because if we need to send a password reset or verify your ownership we will send it to your contact email address and if you can't access your contact email address because you can't access your account then you will simply lose your account and you will lose all of your files.

I am unable to access the email accounts I have created https://tommy.heliohost.org/webmail

Java is not currently available on any hosting accounts. You can read more about that here: https://wiki.helionet.org/Java_JSP However, there was a recent fundraiser to raise money to build a new server named Stevie that will have Java. If you would like to be added to the list of Java beta testers, once the server is built and open for testing, you could donate $35 USD (or more if you also want to upgrade your storage): https://donorbox.org/rebirth-of-stevie Another option would be that you could get a VPS, and install Java on it. There are a range of VPS plans, all of which have a 10% discount if you pay for 6 months up front: https://heliohost.org/vps/

Hi HelioHost team, I just created a new account on Tommy and would like to request Java (Tomcat) support for my domain. Username: alexys21 Domain: alexys21.helioho.st Thank you very much!

The duplicate account issue has been resolved here: https://helionet.org/index/topic/64431-solved-request-unsuspension/#comment-289806 I'm marking this thread as [Solved], please create a new thread for any new support requests. Thanks! 🙂

The only way to completely remove Laravel is with an account reset, as you mentioned above. Because account resets are destructive, we recommend creating an account backup, and downloading it to your local machine, before asking for an account reset. If you just make an account backup and leave it in Plesk, it will be wiped out of Plesk during the reset process. We've had users confused about this before so the importance of actually downloading the backup to keep it safe outside of Plesk is something I like to mention. You can read more about how to make an account backup here: https://wiki.helionet.org/Account_Backups Once you've downloaded the backup, please let us know when you're ready for the account reset and we can start that process for you. 🙂

Marking as [Solved] since no further issues have been reported. 🙂

The mozshops.store (which automatically works with the www prefix as well) was added for you on May 20th. The wildcard prefix is not supported. You can have up to 10 subdomains/domains on your account, so please let us know if you need more added. 🙂

It seems this has been resolved in another thread here: https://helionet.org/index/topic/64513-solved-add-new-domain-to-my-account-carloceli23/ Marking as [Solved]. 🙂 Please create a new thread for any further support requests and we'll be happy to help!

Your betograf.cl domain is not a subdomain of elrincondelaweb.cl. A subdomain of elrincondelaweb.cl would be something like "myawesomesubdomain.elrincondelaweb.cl". Inside Plesk, you will see an httpdocs folder for your elrincondelaweb.cl domain, because that's your main domain. Because of how Plesk works, your files for your 2nd domain of betograf.cl will be inside a folder named "betograf.cl" but this doesn't mean they're in any way related to the main domain. Right now, both domains already have the ability to be managed independently. We can definitely remove the main elrincondelaweb.cl domain for you if you want. The steps we need to take to accomplish this will be: 1) Remove (for now) the betograf.cl addon domain, which will delete the folder for it (and all content) within Plesk. 2) Switch your current main domain of elrincondelaweb.cl to be the new main domain betograf.cl instead. This will delete all the files related to elrincondelaweb.cl completely. 3) You will then have a fresh empty folder in httpdocs to put your files for main domain betograf.cl which you will need to rebuild. Since a main domain change involves data loss, please make sure you create an account backup and downlad the backup to your local machine first. You can read about how to create and download backups of your account here: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup You can read more about what's involved with changing your main domain here: https://wiki.helionet.org/Changing_Your_Main_Domain If you still want to change your main domain to betograf.cl and get rid of elrincondelaweb.cl after you have made your backup, please let us know and we can make the changes for you.