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thank you

Yes, please reset the account, that'd be great. And if you could tell me if there's a way to install it without errors, properly. I don't want to have to reset the account. Laravel is all confusing, and I can't even tell if the Laravel application I bought is compatible with heliohost :')

I've removed those 2 domains from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the new domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

It looks like you just created your account today. Websites can take several weeks to months to appear on Google. It just happens whenever Google gets around indexing it. We don't have any control over that. You could sign up for the Google search console and submit it for indexing to help speed this up. As for the SEO tools in Plesk, we don't have a license for the premium version, so the rank tracker feature does not work. The free version only has the site audit.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Krydos might have more of an idea about why this would happen. I'm not terribly familiar with Python...escalating.

i want remove * media.orcagroup.top and add * portfolio.orcagroup.top * payments.orcagroup.top * forms.orcagroup.top * forbidden.orcagroup.top * docs.orcagroup.top * test.orcagroup.top

hey please wipe out my account to restart fresh account

I'm on the free plan and have that domain. From there, when I try to add keywords to SEO for ranking, I see there are 5, but when I add even 1, it won't let me, saying: Keyword limit is reached. Please contact your administrator. And the counter shows a negative -1. How do I fix this? Nowhere does it mention that I have to pay for this option; it just says to exceed the limit without doing so. I'd also like to know why www.colegiosantoangel.helioho.st doesn't appear in Google with the suffix Colegio Santo Angel Flandes. It should appear, but it doesn't, and Plesk tells me it's well-positioned as such. user brayan2005 I'm looking forward to your response, thank you.

I am encountering an intermittent issue with my Flask application using Flask-SQLAlchemy. The application works for a while, but after refreshing the page a few times, it throws the following error: RuntimeError: Either 'SQLALCHEMY_DATABASE_URI' or 'SQLALCHEMY_BINDS' must be set. Error Context: The error appears in the Apache logs as follows: mod_wsgi (pid=3543435): Exception occurred processing WSGI script '/home/talesaz.heliohost.us/httpdocs/bma/flask.wsgi'. RuntimeError: Either 'SQLALCHEMY_DATABASE_URI' or 'SQLALCHEMY_BINDS' must be set. What I Have Tried: 1) Direct Configuration in config.py: I am not using .env files anymore. All configurations are directly set in config.py. 2) Database Connection Test: I added a test in run.py to check the database connection. 3) Error Handling: I added a generic error handler to capture unexpected exceptions. Behavior Observed: - The application works initially and connects to the database successfully. - After refreshing the page a few times, the error appears. - Refreshing the page again sometimes resolves the issue temporarily. - When running the application locally (on my machine) and connecting to the same MySQL database hosted on HelioHost, everything works perfectly without any issues. - The problem only occurs when the application is hosted directly on HelioHost.

Yeah, Laravel breaks your account if you delete it after installing it using the toolkit. There is no uninstall option, you have to reset your account. Someone did submit a suggestion to Plesk for an uninstall/detach option for Laravel Toolkit (you can vote for it here on Plesk's site), but it has not been added to date. Do you want me to reset your account completely so you can start over (all content will be deleted)?

There's a Logs option in Plesk that show Python errors...they're a bit hard to read because of how Plesk formats them,. but the whole thing including the trace is there. The last line kind of explains it though...your error is this: ModuleNotFoundError: No module named 'pymysql' The modules available on Tommy are shown here: https://krydos1.heliohost.org/pyinfo/info3.12.py You can also request that module be added if you need it.

Very glad to hear you're happy with the service! 🙂 I've removed the domains you wanted removed as listed above. You also had a digicard.kerryn.services on there, which I have also now removed, since you made it nice and clear that the only domain you wanted to keep was kerryn.net, which has been left as is. There is a risk of data loss when domains are removed, since the folders for the domains inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Update: Now the site doesn't work at all I receive: Not Found The requested URL was not found on this server. crowcast.cc

hi, my username is chrisohps while evaluating some servers, I had migrated several of my domains here while testing and evaluating. Thank you for a great service... Will definitely continue using it... In the meantime, here is a list of domain names and websites to remove from my account: burken.com decibelnyc.com harlemstationrecordings.com kerryn.academy kerryn.services shop152.com the only one i'm leaving here is kerryn.net - DO NOT REMOVE. thanks

Hi guys, I’m getting a 500 Internal Server Error when running an application written in Python with Flask. Is there any tool on Heliohost that allows viewing logs or troubleshooting to identify the cause of the error? Thanks!

Hi, I want to install a Laravel application, and it's my first time. I installed Laravel on Heliohost, but the installation kept failing, and when it succeeded, it also showed other error messages. So I deleted all the Laravel installation files from the file manager in the hopes of being able to reinstall it, but it still appears as if it's installed, and I can't reset the server by myself. It'd be great if one of you could help guide me through the installation a bit. I've never used Laravel befor,e and I want to install this application so bad. This is the documentation for the application: https://crowcast.cc/Offline Documentation File.pdf I want to at least know if it's compatible with Heliohost, and if so maybe a tip or two on how to install it :') and most importantly at least fix the laravel installation issue

To give an update, we're planning on upgrading to Python 3.13 and we will also update to the latest version of Django at the same time. Morty will be upgraded first, then Tommy, and then Johnny. We don't provide exact ETAs for upgrades like this, but it should happen within the next few months.

Upgraded. You can see the current list of installed modules on Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

Python modules are installed globally on the Plesk servers. You're on Tommy, and Flask is already installed and on v3 on Tommy. We arent going to downgrade as it would break other users accounts, so hopefully your app can use v3. These modules are present but need to be updated. SQLAlchemy==2.0.40 Werkzeug==3.1.3 blinker==1.9.0 Jinja2==3.1.6 The rest are current. Escalating.

Hi Guy, I need to install these Python requirements in my environment. Could you guide me through the process? Thanks! Flask==2.2.3 Flask-SQLAlchemy==3.1.1 SQLAlchemy==2.0.40 Flask-Login==0.6.2 Werkzeug==3.1.3 python-dotenv==1.0.0 blinker==1.9.0 Jinja2==3.1.6

Closing due to inactivity.

When requesting a domain to be added, please make sure to specify if you want an ending of 'helioho.st' or 'heliohost.us' for it, just to avoid us guessing wrong. In your case, since your existing main domain ends 'helioho.st', I took a guess that you'd want the same for this new one and added that, but please let me know if it's not what you wanted and we can change it. If you ever forget what details we need to know when adding a domain, please check out our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains The new domain added may take up to 2 hours to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I am writing to make a request on adding a new domain to host my second application on helio host. The domain i would like to add is "HappyBirthday". Thank you so much helio host

Response below from Krydos was lost due to a backup restoration: