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Hello support, my account has been suspended again due to high server load. Could you please unsuspend it once more? I would also appreciate it if you could help me identify the exact cause of the high CPU usage so I can prevent this from happening again. Last time, I was told that the load was most likely caused by several FTP sessions that had been left open. I have been using my account in essentially the same way for many years, and this problem only started occurring recently, so I am trying to understand what has changed. Could you please check whether the same issue occurred this time? If possible, I would appreciate any details you can provide about the processes or resource usage that triggered the suspension. I also have a question regarding the FTP sessions: Recently, there have been quite frequent 502 Bad Gateway and 504 Gateway Timeout errors on the server. Is it possible that these errors could somehow result in FTP connections not being closed properly, leaving idle sessions behind that eventually contribute to the high load? I am not sure whether there could be any connection, but I wanted to ask since this issue is completely new despite my workflow remaining unchanged for years. If there is anything I should change on my side, I will gladly do so. Any information that helps me identify and eliminate the root cause would be greatly appreciated. Thank you very much for your help.

is it possible to add n8n and docker in tommy, just for practice or portfolio? Thank you.

Gracias por las mejoras a implementar, me ofrezco como voluntario para iniciar los cambios.

No account with that email address exists, what's the username of your account?

I completely believe it was a mistake to suspend my HELIO HOST account, as my inactivity was due to circumstances beyond my control that prevented me from accessing it. I request that my account be reactivated, as I will be fully committed to HELIO HOST and its excellent services. Thank you for your understanding. Sincerely, William or andersonparra966@gmail.com

Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect. What is changing: PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade. Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. MariaDB: We are adding version 12.3. We are removing version 10.5. PostgreSQL: We are adding version 18.4. We are removing version 13.23. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Reverse DNS set.

I've unsuspended your account. Please remember to turn the water off while you're brushing your teeth disconnect from FTP when you're not transferring files.

My account on the Tommy server was suspended for high load. I accidentally left the FTP open since DokuWiki recently pushed a new update this month.

This support request is being escalated to our root admins.

Hello! I would like to have Reverse DNS setup for VPS118. The domain is cupsofgraceministries.org.

Hello HelioHost Support Team, I am experiencing a technical issue while deploying a Next.js application on my HelioHost account. Issue Summary The Node.js application fails during the automatic npm install step. As a result, the dependencies are not installed, and the application cannot start. Error Message npm error code Unknown system error -122 npm error syscall open npm error path /home/<username>/.npm/_cacache/tmp/... npm error errno Unknown system error -122 npm error Invalid response body while trying to fetch https://registry.npmjs.org/... Because the installation fails, running the application also results in: next: command not found since the required dependencies are never installed. Troubleshooting Performed Verified that the application files were uploaded correctly. Confirmed that the problem occurs during npm install. Attempted to install packages manually. Attempted to update packages. The error consistently references the npm cache directory located in the account's home directory. Issue 2 – Incorrect Domain Targeting My HelioHost account contains two different domains. However, the Node.js application appears to be associated with the wrong domain. During deployment and execution, it does not target the domain I selected for this application. I expected the Node.js application to run only for my benyamina.online domain, but it seems to be using the account's default configuration instead. I also received messages related to changing the document root, and the application does not appear to be correctly linked to the intended domain. Could you please verify that: the Node.js application is attached to the correct domain (benyamina.online); the Application Root and Document Root are configured correctly; there are no conflicts caused by having multiple domains on the same hosting account. Request Could you please investigate: Why npm install fails with Unknown system error -122. Whether there is a filesystem or npm cache issue affecting my account. Whether the Node.js application is correctly assigned to the benyamina.online domain. Whether the Application Root and Document Root require adjustment because multiple domains are hosted under the same account. Thank you for your assistance.

All staff are unpaid volunteers who donate their free time. If there is no response, it is because we are busy with work/school/family. There is no guaranteed timeframe for a response to support requests. We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

guide me mailhost alone, I'm facing issue with ssl. because main website gurujeebuilders.com already hosted via google sites. but I need to host mail and webmail via heliohost. Now webmail I can't able to access

Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.

yes Krydos, please

it's okay, I just need my files, not database

I have downloaded it before for my website, and I have made changes and improvements to my code at Plesk, but unfortunately, my files on my laptop were lost because the hard disk was damaged and could not be restored, so my last hope is backup from heliohost

yes, you're right, it was Johnny, my bad.

I assume you mean the Johnny crash, as that was the most recent crash and your account hasn't been on Tommy since 2019. There is a backup from 2023 available at https://heliohost.org/backup/ Krydos can also probably recover the contents of your home folder from the time of the crash for you as well, however this will not include databases, which for most users have been unrecoverable. If you did want us to check for database data, we would need to know the names of the tables within the database, and the files you'd receive will be raw ibd/frm files that you'll need to extract the data from.

I would like to add a domain as mail.gurujeebuilders.com for mail host alone remove the gurujeebuilders.com

Please turn off Node and delete the npm cache How can I download Backup since I'm not getting any option in plesk

Hi, I lost my data during the Tommy's crash last May, and the available backups were from before the 2021 crash. So, is it possible for me to get my files back from before the May crash?

You asked over here to have your other domain changed. Do you want me to replace the designers7.us.to domain with this one since the designers7 domain doesn't work?

What do you want this domain changed to?