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still my website is not working , i am facing big issue while its live production dashboard its not just under test ! please help me to get it back

Try downloading your backup from https://heliohost.org/backup It should be working now. Yes, you're welcome to use our hosting again in the future as long as you aren't from a country that the US has active sanctions against.

The basic process is: Request the domain be added to your account here, wait 2 hours, then change the name servers at your domain registrar to our name servers (ns1.heliohost.org and ns2.heliohost.org). Once the DNS updates propagate, you'll see the site you have hosted on Tommy instead of the site you have at your old hosting company (it can sometimes take a few hours before everyone sees the change, DNS doesn't update instantly). Note that we are not a domain registrar, so you can't handle the actual domain registration through us, only the hosting. If you are using the old hosting company for domain registration as well as hosting, you'll want to transfer the domain to a standalone registrar (we recommend Namecheap), then set the domain to use our name servers in the new registrar's control panel.

Hi, I already have a running domain in another server. The hosting space (working on CPanel) and the domain name, was purchased many years back on that server. I would like to move my registered domain to point to the space I procured from you on the Tommy server. What exactly is the procedure? Regards,

That's helpful, thanks. I identified some PHP task, that shouldn't be left running. They are run once per day in the morning like notam_control.php and notam_collector.py. Perhaps not closed properly. I will correct that . Thanks

Directory permissions are supposed to be 755, not 775. If you've broken your account by changing permissions I would recommend doing a reset.

Remote access enabled. host=65.19.154.90 port=5432 user=dipeshshrestha_dipeshshrestha dbname=dipeshshrestha_lrmDatabase password=<set in Plesk>

Fixed missing DNS zone.

This is normal. The IP address is shared across thousands of websites on the same server as you, so it doesn't know which site to display unless you use the domain name. This is called Server Name Indication (SNI). Accessing your site directly via shared IP address is not supported. If you really need your site to work by entering the IP and not the domain, you would need to purchase a dedicated IP address (or switch to a VPS).

Hello, my username is sespr. Is it possible to edit the DNS settings so that IP 65.19.154.90 opens the same website as the domain: sespr.helioho.st?

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who can set up remote access.

- Hosting account username: dipeshshrestha_dipeshshrestha - Database name: dipeshshrestha_lrmDatabase - Database user name you want to have remote access: dipeshshrestha_dipeshshrestha

Server: Johnny (johnny.heliohost.org) Path: /devashraf/waken.helioho.st/jpnew/ Directory permissions are 775 recursively Error: Could not create directory: Received error SSH_FX_FAILURE with description 'Failure' Cannot mkdir or write files, even though 775 is set Request: Please check if ACLs are restricting write access, or if there's a chroot security policy blocking writes to this directory. Note: Even file manager uploads fail with the error below: No upload response Some files were not uploaded due to an error. The remaining files will not be uploaded.

I plan to keep it around for a moment albeit not yet purchased (I registered that from NameCheap back when I had the free 1-year thing from my Github Student Pack). I only need the other disabled domains to be removed, for now. Thanks for asking, Krydos! It seems everything is already in place for my account now. Thanks for all the help I got from everyone! ☺️

Database: dipeshshrestha_lrmDatabase Username: dipeshshrestha_dipeshshrestha

This support request is being escalated to our root admins who can fix the DNS issue for you.

Hi Team, I am experiencing issues with the site bnny.heliohost.org. For the past few days, it hasn't been loading and is displaying the following error: This site can’t be reached. Could any one please look into this for me?

Thank you for your support. I understand—you have been so much help to me. I’m a PhD geophysics hobbyist, and I can’t blame the US. I’m very anti-Iran too, haha. Either way, God bless you guys, and thank you for your unwavering support. Maybe once I actually get out of this hellhole and immigrate for good, I’ll come back if you’ll have me. Thanks again,

DNS recreated.

This support request is being escalated to our root admins who can fix the DNS issue.

It looks like you decided to upgrade your storage space, and your account is working again. Marking this one as solved. Let us know if you need help with anything else.

I've now removed the butangfindr domain from your account as requested.

Removed. Everything is good to go. root@control [~]# dig +short A @ns1.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short A @ns2.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short AAAA @ns1.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 root@control [~]# dig +short AAAA @ns2.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 503 errors are normal after a renewal and can last up to 2 hours. I also noticed that the domain thedannified.me does not appear to be purchased at the moment. Are you planning on buying that domain or should we remove it too?

This page is not accessible, https://astron.heliohost.org. There is also a subdomain https://mydigitallife.tk, everything is fine with that. However, ftp access is available for all. PS. Plesk also does not show full access for astron.heliohost.org Thanks for help.