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My username is colrryan I would like to add the domain ryandcole.us.to to my server.

Great, thanks. I will carefully go through the tasks and keep watching the https://heliohost.org/dashboard/load/ Thanks

I WANT TO RESTORE THE LAST BACKUP FROM MY FILE BEFORE REBUILT Johnny SERVER I haven't backed up my file And when I download the last backup, it's without my PHP file, and I can't find it

Sorry for the delay.Yes, they're gone. Thanks

There's no data on my side this time around because you've been suspended for more than 24 hours. Tommy has been experiencing high load as well as an issue where tasks sometimes fail to exit properly lately (which is probably because he's past-due for rebuild), so its possible these issues are manifesting due to s server fatigue. Tommy was supposed to be rebuilt to address these issues before they become an issue, but Johnny cut in line when he decided to die unexpectedly. The tasks do seem to be the issue based on the charts from the last suspension, as the load dropped to basically 0 when I turned them off: https://helionet.org/index/topic/67991-incorrect-username-password/#comment-302346 I would suggest troubleshooting them one at a time. You can watch your load at https://heliohost.org/dashboard/load/ Note that the load chart can take ~10-15 minutes to show the load once you actually cause it. I'll unsuspend you one more time, but I'm going to disable all of your tasks again. Please do not run these tasks again until they are either fixed or you move to Morty. Unsuspended. Your account may take up to 2 hours to function again.

Hi , my account got suspended again. But I did previously stopped the tasks that were potentially causing it. This was the advise from support "The jobs causing this look to be that collector_control and ogn_bridge_control task." I did change them to run once a day, it didn't make difference. Than I disabled them all together. So not sure what might be casing it. Can get access , so I can check the scripts? Thanks

Domain added, it'll take effect in just under two hours.

Thanks again, migrated and documented all over the place so users already woke up to their homeland's music and morning news. There's just no way to remote-patch the server initially queried at the moment, so you may still see some hits to .org for a while.

Hi! I have had a HelioHost account of user name shamerink (shamerin@naver.com), and I hope you to add my own domain for shamerin.org up to your host and of course I'll I will change named server as yours. Thanks

Subdomains added. It can take up to 2 hours for them to start working.

Hello my username is "quilanetwork", After Johnny server reset, I would like to add the following subdomains to my account. api.tech.quila.mx dev.tech.quila.mx app.tech.quila.mx Thank you very very much in advance!

Domains added. it can take up to 2 hours for them to start working.

Are they gone now? Tommy has been grumpy the last few days because he was scheduled to be upgraded next, and Johnny cut in line. I've had to kill stuck tasks for 3 different people in just the last few days.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

Hello my username is jacobinathanialp. I would like to have 2 domains added to my account: twthnn.helioho.st twthnnserver.helioho.st

Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

Dear HelioHost Support Team, My account lismo was suspended due to excessive resource usage. I sincerely apologize for the inconvenience I may have caused to the server and other users. I have reviewed the resource usage data on my dashboard and understand that my account exceeded the daily limit. After investigation, I believe the high usage was caused by [请在此简要说明原因，例如：leaving SFTP sessions open too long / frequent cron jobs / scripts that consumed too much CPU or memory]. To prevent this from happening again, I will: 1. Optimize my scripts and reduce their resource consumption 2. Close idle SFTP connections promptly 3. Adjust cron job frequencies to run less often I kindly request that you unsuspend my account. Once reinstated, I will strictly follow the Terms of Service and actively monitor my resource usage at https://heliohost.org/dashboard/load/ to ensure compliance. Thank you for your understanding and assistance. Account details: - Username: lismo - Server: [Tommy / Johnny / taoismchinese.com] Best regards, lismo

atrium.city Thank you, greatly appreciated

Thank you for the time spent.

That's correct, I used Plesk. @Krydos please cancel the import. I will use phpmyadmin from now on. Thanks

I assume you did imported directly this through Plesk, as if you had done it through phpmyadmin it would’ve timed out long ago. Krydos can cancel this.

Escalating.

Hi, I already have a backup from 2024. I would be very grateful if you could get me the most recent backup you have.