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High server load. 10022.40 CPU Looks like it was caused by a combination of backups being made and excessive scheduled task usage. Please fix the issue quickly, including disabling any scheduled backups or scheduled tasks so they stop using CPU. If this happens again, you’re going to have to move back to Morty. Also, we intentionally don’t send notifications when users are suspended for anything other than inactivity. It is normal for you to not receive any communications about your suspension prior to contacting support. Unsuspended. It can take up to two hours for your domains to function.

Hello guys! Hope you're good! I'm almost sure this isn't the right channel, but I don't find any best option in the list. I would like to enable access to my Postgress database. Here's some information you may need: DB name: victord1_mund_dev User: victord1_mund_dev_user Thanks in advance for your help.

Domains added. It can take up to 2 hours for them to start working.

Username: hhfn Server: Tommy Main domain: hhfn.helioho.st Hello, My account (Username: hhfn) was suspended due to an unknown reason. I did not receive any mail about this suspension. Can you please investigate the issue and unsuspend my account? Added Text: I think the account is suspended automatically because of having two accounts in free server. The accounts I have are- 1. msbsurfi (My personal hobby account) 2. hhfn (I manage it for a non-profit organization named "Helping Hand For Needy") Previously both accounts were created on Johnny server with prior permission from Heliohost administration. So these accounts were excluded from the automatic suspension. But later "hhfn" was moved to Morty as Tommy and Johnny was having some issues (Probably the mail server was attacked) and the exclusion rule was removed. Yesterday "hhfn" gets back to Tommy again and I get two accounts on same free server. So please address the fact why there is more than one account and I request an unsuspension. Regards, MD Shifat Bin Siddique

There isn't any physical GPU support on the VPS plans, The GPU is a software emulated GPU with usually only 16mb of video memory so any intensive GPU application will not run properly.

I am using heliohost vps, currently, i am learning about Deep learning and it uses both CPU/GPU resource. programing by python on vps work fine but slow. i curious to know about GPU support on vps price rate and limit. thanks

Hi. Thank you for this great service. Username : jokorivai Host type: Tommy, 2GB Current Heliohost subdomain: buyut.heliohost.us As I have my own TLD (andantekno.id), I would like to create two subdomin here on Heliohost (Tommy, 2GB) simrsmp.buyut.heliohost.us momcare.buyut.heliohost.us * I currently have no idea what additional subdomain means: subdomain.buyut.heliohost.us or another subdomain.heliohost.us? And also add CNAME records on My Domain registrar pointing to them, as follows: [simrsmp.andantekno.id] pointing to [simrsmp.buyut.heliohost.us] [momcare.andantekno.id] pointing to [momcare.buyut.heliohost.us] Is that possible? If so, please help me with the subdomain creation. I really appreciate any help. Thank you.

Hello, I would like to add the following domains to my account: Account Name: mbta98 Add Domains: cv.bgs.my.id and gresikfootball.id Thank you and kind regards.

Thanks for your help

Domain added, will take effect in about half an hour. You will need to update your A/AAAA record for Morty's IP address. You can find the correct values in Plesk at the bottom of the Websites & Domains page.

Hello HelioHost Support Team, I’ve moved my site from Johnny to the free Morty trial due to the recent Johnny outage. Could you please bind this domain to my Morty account? Domain: k.appinn.me Username: Seabirdr This domain was previously pointed to Johnny with these DNS records: A: 64.62.151.106 AAAA: 2001:470:1:1ee::2009 Please let me know if I need to update the DNS records for Morty. Thank you for your help. Best regards, Seabirdr

Thank you, that worked with a 10/10 score!

What domain would you like to add?

add domain

Thank you very much for your attention and help!!!

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

DNS records set.

This support request is being escalated to our root admins.

Thanks, it works. Both passwords are updated properly. Regards.

Thanks for letting us know that VPS password resets were not working. Try resetting your VPS password at https://heliohost.org/reset now. Let us know if you still have issues.

Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.

DKIM, SPF, and DMARC have been set up for the domain kittforhire.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you very much for your help. Please add the following DNS records for altair.helioho.st: 1. SPF (TXT): ``` Name: altair.helioho.st Value: v=spf1 mx a ip4:65.19.191.155 ~all ``` 2. DKIM (TXT): ``` Name: default._domainkey.altair.helioho.st Value: v=DKIM1; h=sha256; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA5/hzLVuFcLSwuMST/Zp83g8v7JS6vSrzg0BrCZJGXbKd4iNRvjy4Ppu/J2lu5gNNoEiXX58d3fQ8wP/R5kaVPVNDnTWa07xVgGJYA/GWCJZBgI7u+TXVtsyQu5cxhdxx8OYWkVBRvNfEvjSC608VTFhisHiJd5VNvSw+bnYLY/6DqLWwCziCzAYSHS+XuFpIbsAputw82P2bOW2rIeEFkvCRnvgvJ21scTjmTo1KjfoGuWrwpkGmoTKRwYo7jfFC/gDArJV8i/tD7ygjEpjI/uXRYFGy1g0XWotMq1diu/8TM4u6Pl/zjzD54L+Wh44HPIdZGHsrnhi2GztT/AaEFoxTwIDAQAB ``` 3. DMARC (TXT): ``` Name: _dmarc.altair.helioho.st Value: v=DMARC1; p=none; rua=mailto:olwerjose11@gmail.com ```

This support request is being escalated to our VPS admins.

Reverse DNS for VPS72 has been set to altair.helioho.st.