msbsurfi Posted 56 minutes ago Posted 56 minutes ago (edited) Username: hhfn Server: Tommy Main domain: hhfn.helioho.st Hello, My account (Username: hhfn) was suspended due to an unknown reason. I did not receive any mail about this suspension. Can you please investigate the issue and unsuspend my account? Added Text: I think the account is suspended automatically because of having two accounts in free server. The accounts I have are- 1. msbsurfi (My personal hobby account) 2. hhfn (I manage it for a non-profit organization named "Helping Hand For Needy") Previously both accounts were created on Johnny server with prior permission from Heliohost administration. So these accounts were excluded from the automatic suspension. But later "hhfn" was moved to Morty as Tommy and Johnny was having some issues (Probably the mail server was attacked) and the exclusion rule was removed. Yesterday "hhfn" gets back to Tommy again and I get two accounts on same free server. So please address the fact why there is more than one account and I request an unsuspension. Regards, MD Shifat Bin Siddique Edited 9 minutes ago by msbsurfi Quote
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