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Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: tgbot My main domain is: tgbot.helioho.st Please add the following subdomains to my account: 1. api.tgbot.helioho.st 2. panel.tgbot.helioho.st 3. server.tgbot.helioho.st 4. secure.tgbot.helioho.st 5. auth.tgbot.helioho.st 6. verify.tgbot.helioho.st 7. connect.tgbot.helioho.st 8. gateway.tgbot.helioho.st 9. control.tgbot.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, tgbot

Thanks!

I understand, it tells me that directory is alredy taken, I change it to a name that is not taken and nothing changes, it still says that it is alredy taken

That's already present on Johnny's Python 3.12: telebot 0.0.5 You can upload the files manually if you want, but not sure it'll actually work if you do it that way...

That account can't have domains added because it's currently suspended for violating the multiple account policy. Any accounts beyond your first MUST be on Morty, which requires a recurring fee. You already have a free account (texu) on Johnny. It is not possible to have more than 10 domains without a paid Morty account.

Hello! I've added those subdomains to your account for you. You may see the folders for them inside Plesk soon, but it may take up to 2 hours for them to work completely. This is because an Apache restart is needed to finalize domain changes, and the restart begins every 2 hours or so. If after a full 2 hours the new subdomains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Marking solved because user has deleted their account.

We cannot upgrade MariaDB, if you need this software then you will either need to upgrade to Morty which has a higher MariaDB version than Johnny or Tommy, or get a VPS.

No problem. Let us know if you need help with anything else.

As above, what domain would you like to add?

Thank you, Mister.

Glad it's working for you. Let us know if you need help with anything else.

Subdomains added. it can take up to 2 hours for them to start working.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added. It can take up to 2 hours to function.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

What is your hosting account's username? (There's no account matching your forum email or username.)

Thanks for the clarification, I was mistyping some entries. 🙂

Your account is suspended for copyright infringement.

This appears to be a request related to the account xcrow which has indeed been suspended for copyright infringement.

Domains added. it can take up to 2 hours for them to start working.

Solved

Account has been reset, you should receive an email to recreate your account shortly.

Were you by chance watching Dexter on the website "xcrow.cc"? If so, the website has been taken down for copyright infringement.

That domain has been added for you. Please allow it up to 2 hours to take effect, and make sure to set up your DNS.